Job Details

XYZ is more than just a place to work. It's an organization that values creativity, innovative thinking, and diversity. We offer a great opportunity to work alongside highly intelligent and motivated people in a dynamic environment.XYZ is proud to be an Equal Opportunity Employer, M/F/D/V.

JOB SCOPE:

The Associate Property Manager will provide day-to-day administrative support to XYZ RENT's Property Management team.

MAJOR JOB DUTIES:

To perform this job successfully, an individual must be able to perform each major duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Maintenance

1. Answer/respond/create maintenance service requests and in-house work orders.
2. Assign service orders to maintenance staff and vendors.
3. Schedule service appointments with tenants, vendors, and follow-up.
4. Meet with tenants/vendors; Inspect repair items if needed.
5. Update AppFolio on service requests and project status.
6. Create/submit city permit applications for repair/construction projects.

Leasing

1. Assist Property Manager as needed with rental application processing.
2. Conduct leasing tours/open house of apartments when needed.
3. Inspect vacant units; perform move-in/move-out inspection as needed.

Administrative

1. Answer office calls and general email inquiries.
2. Assist Property Manager with tenant notices, rent increases, 3-day, etc.
3. Create/distribute mail correspondence and electronic notices.
4. Assist Property Manager with office tasks and projects.
5. Address and resolve residents' questions, concerns, and complaints in a timely manner.
6. Oversee the timely and successful completion of maintenance requests and escalate issues to the appropriate management staff.
7. Visit properties when needed.
8. Weekend availability to take care of maintenance requests.
9. Other duties as assigned.

QUALIFICATIONS:

MINIMUM EDUCATION:

BA in Business Administration, Real Estate, or other related field and/or one (1) year of property management experience.

MINIMUM EXPERIENCE AND SKILLS:

1. Excellent communication skills.
2. Excellent customer service skills.
3. Strong attention to detail.
4. Self-starter with a can-do attitude.
5. Proficient in Microsoft Office Suite.
6. Working knowledge of AppFolio management software preferred.
7. Knowledge of City of Santa Monica rent control rules and regulations preferred.
8. Must have and maintain a valid California driver's license and auto insurance at all times and have the availability of an insured vehicle to travel within the organization's service area.

Travel Requirements:

Travel between local rental properties, as needed.

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