Job Details

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SERVICE ADVISOR

Full Time Honda of Downtown Los Angeles, Los Angeles, CA, US

6 days ago Requisition ID: 1021

Fastest growing Honda dealership in the entire country! We look for the best, we train the best & we're ready to invest in your future!

WE OFFER:

• Life insurance

RESPONSIBILITIES:

• Meet with customers and determine their needs for repair and/or service of their vehicle issues.
• Increase customer satisfaction by building customer relations.
• Maintain the company's standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
• Monitor the progress of each vehicle throughout the day, and updating customers frequently.
• Increase profitability by maximizing sales & execute retail promotions.
• Responsible for overseeing the technician working on customers' vehicle including their time management/efficiency, parts ordering, job completion times.
• Oversee and participate in quality control.
• Participate in the development and documentation of Standard Operating Procedures as appropriate.

REQUIREMENTS:

• High School Diploma or equivalent.
• Accredited training in service advisor skills, customer satisfaction and quality control.
• Ability to concentrate and accomplish tasks despite interruptions.
• Ability to perform a variety of tasks simultaneously.
• Must be willing to submit to a background check & drug screen.