Job Details

Full - Time Front Desk Agent / Relief Night Auditor

Join us to apply for the Full - Time Front Desk Agent / Relief Night Auditor role at Shore Hotel.

This position is non-exempt, full-time, and part-time, reporting to the Front Office Manager, Assistant Front Office Manager, or Guest Services Supervisor. The role involves greeting guests, check-in and check-out procedures, handling guest inquiries, and ensuring excellent customer service to promote guest satisfaction and hotel profitability.

Responsibilities include:

• Greeting guests, managing check-in/check-out, and providing information about hotel services and local area.
• Assisting with payments, processing credit/debit cards, and handling cash transactions.
• Maintaining knowledge of hotel offerings, promotions, and policies.
• Upselling hotel services and facilities to maximize occupancy.
• Responding promptly to guest requests and resolving issues diplomatically.
• Monitoring occupancy levels and coordinating with other departments.
• Logging messages, packages, and mail, and maintaining communication with hotel staff.
• Operating radios and ensuring proper use of communication protocols.
• Adhering to hotel policies, including credit policies and service standards.
• Stocking and maintaining front desk supplies and materials.

Qualifications and Skills:

• At least 1 year of experience in guest services; hotel experience preferred.
• Proficiency in Microsoft Office; experience with Opera is a plus.
• Associate's or Bachelor's degree in relevant fields or equivalent experience.
• Strong communication, interpersonal, problem-solving, and multi-tasking skills.
• Ability to stand for long periods and lift up to 20 pounds.

Additional Information:

• Background check and drug screening are required.
• Participation in E-Verify.
• Equal Opportunity Employer.