Job Details

Join to apply for the Field Training Consultant role at 7-Eleven

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Join to apply for the Field Training Consultant role at 7-Eleven

Summary

The Field Training Consultant helps new and existing Field Operations and Store Support Center employees and Franchisees gain the knowledge and skills necessary to run profitable stores with high brand standards. Field Training Consultants are also responsible for continuously improving and maximizing their impact on the Training Centers, Training Center Associates, and Learners they support.

Key Duties And Responsibilities

1. Use communication, coaching, and feedback skills to deliver training programs.
2. Manage all aspects of the learning experience, including application check scheduling, supply orders, facilitation, and evaluation of learners.
3. Provide feedback (both written and verbal) throughout the training program.
4. Communicate progress to field representatives within appropriate timeframes.
5. Provide prompt, efficient, and courteous service and interactions with learners and respond to their concerns professionally.
6. Motivate store teams and learners to increase sales and ensure efficiency to promote good customer service.
7. Maintain the Training Center to defined standards and address issues immediately with the operations team.
8. Collaborate with and influence the Training Center Store Manager/FC or AL/MM or ML to motivate store staff to execute all processes to standards.
9. Serve as a role model for store staff and learners on good customer service, effective complaint resolution, executing bank policies to standard, and all quality and cleanliness processes.

Education And Experience

• Education: Bachelor's/4 Year Degree
• Relevant Work Experience: 3+ years
• Management Experience: 3+ years
• Certifications / Licenses: CPLP, SPHR, PHR, APTD, CPTD

Specific Knowledge And Skills

• Adept at leveraging technology for communication
• Strong skills in Microsoft Office Suite (Word, PPT, Excel)
• Previous operations experience in retail or restaurant environment
• Experience as a Multi-Unit Manager or high-volume single store management

Location preferred.

Pay: $70,000.00 - $80,000.00 Annual

Note: Compensation details are subject to change and may vary based on location and other factors. Benefits information is available via the provided link.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Human Resources
• Industries: Retail

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