Job Details

As a Desktop Support Technician, you will be responsible for the support and administration of the corporate and remote user infrastructure. You will provide technical ownership of the end-user devices and related systems. Successful candidates are hands-on with excellent technical and customer service skills with a clear desire to respond to customer needs, to support and develop technology solutions.

The technician's primary responsibility will be to work with and support the corporate team on day-to-day activities and assigned projects. These activities may include but are not limited to the following:

• Responsible for maintaining, upgrading, patching and the ongoing administration of end-user laptops and desktops.

• Responsible for corporate user mobile devices and mobile device management.

• Provide technical support to our end user community at United Pacific, which includes desktop support and resolving helpdesk issues for internal and remote users.

• Responsible for IT inventory management and ordering.

• New user onboarding and orientation.

• Other duties as assigned by manager.

JOB QUALIFICATIONS:

• Associate's degree or two or more years of work experience.

• 1 or more years of experience in Desktop Support

• Knowledge of networking principles and basic network troubleshooting

• Knowledge of Windows 10 and 11

• Experience with Windows server architecture including Group Policy, DNS, and Active Directory.

• Experience with Office 365 administration.

• Strong troubleshooting skills with various systems and applications.

• Ability to work with people in all types of positions and have considerable tact in dealing with others.

• Ability to learn quickly and tackle new and technically complex problems with courage and tenacity.

• Must have demonstrated ability to assist with emerging problems quickly and with flexibility.

• Ability to work in a fast-paced environment with changing needs and requirements.

• Must be detail-oriented and be an organized thinker who is service-minded with strong communication & customer service skills.

• Ability to provide proof of authorization to work in the U.S upon accepting an offer of employment

• Ability to lift 20lbs. when needed.

Even Better if you have:

• Bachelor's degree in Computer Science or a related discipline.

• Knowledge of scripting to facilitate automation. (Powershell)

To be successful at United Pacific /Rocket each of us must embrace the following Core Values: Honesty, Respect, Efficiency, Positive Attitude, and Teamwork. These values along with our Guiding Principles, influence our daily work and enhance our service commitment to our customers, vendor partners, communities, and each other. They help define who we are today and guide us to become even better tomorrow.

The job qualifications described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. United Pacific / My Goods Market is an EOE.