Job Details

Position: Customer Service Representative
Department: Customer Service
Reports To: National Customer Service Manager
Salary Type: Hourly $25.00
Location: Irwindale, CA

Make a greater impact at Bonduelle Americas!

Bonduelle Americas is a certified B Corp inviting people to embrace a flexitarian lifestyle with an expanding portfolio of plant-rich products available in and beyond the produce aisle. We operate four facilities and employ nearly 3,000 Associates in the US.

Bonduelle Americas is a wholly-owned subsidiary of Groupe Bonduelle (BON.PA), an established global brand with more than 170 years of family heritage bringing the joy of plants to tables around the world. Globally, our ready-to-eat plant-rich food products are grown on 173,000 acres by our grower partners and marketed in nearly 100 countries. Our mission is to inspire the transition toward a plant-rich diet to contribute to people's well-being and planet health.

Join us at Bonduelle Americas for an opportunity to advance your career in a culture that places people first. As a valued member of our company, you will work in a mission-driven environment aimed at preserving the planet's resources while providing healthy plant-based products to millions of consumers around the world.

Position Summary:
Primary responsibilities include processing, verifying, and filing of customer orders. Must have proven ability to act as a problem solver, decision-maker, and to build collaborative relationships with internal/external customers, and exhibit a bias for action to improve systems, train new personnel and enhance customers' experience. Individuals must possess strong and professional customer service skills including effective verbal and written communications. Assertiveness, positive attitude, initiative and ability required to support Ready Pac service standards in a team environment. Individuals must be able to perform and complete duties with minimal supervision. Representatives must have the ability to multitask and be flexible, as they may support several different teams and shifts. Respect and acknowledge the positions, roles and duties of others. At times, may be required to follow directions from other department managers. The individual must have the ability to understand and value the company's vision and mission.

What you will Do:

• Processing orders - expected to maintain a high accuracy level in regards to data entry, pricing, execution of allocations, reviewing order volumes in comparison to forecast, timely responsiveness and proactive communication of any kind.
• Includes organization of documentation- filing, purging files, update procedures and systems with appropriate customer information.
• Ability to troubleshoot - delayed trucks - loading and arrival, pending receipt of orders, pricing discrepancies, rejections, delivery discrepancies, and operational delays.
• Responsible for communicating on any problems and the resolutions to keep all stakeholders informed of activities and concerns.
• Maintain broad knowledge of company/customer products, customer complexity and promotions.
• Participate in daily/weekly/monthly meetings
• Directly accountable for special projects assigned by manager/team lead as they correlate to career development. Assist in training peers individually and/or group setting. Performs other related duties as assigned.
• Build collaborative relationships with business partners.
• May require reaching, bending, stooping, moving and lifting 5-40 pounds on regular basis.
• May require going into the production areas where there is exposure to loud machinery, wet conditions and cold temperatures typically 32 to 40 degrees. Work boots/shoes, warm jacket, lab coats, and any relevant personal protective equipment will be required for time on production floor and other operations areas. Good Manufacturing Practices (GMP) must be followed.
• Performs other related duties as assigned.

Minimum Qualifications:

• AA Degree or equivalent to a minimum 2 years' experience in same or similar position.
• Must possess 2-4 years of strong customer service skills
• Effective communication skills both verbal and written.
• Problem-solving skills and ability to use independent discretion for decision-making.
• Must exhibit professionalism
• Must demonstrate attention to detail and be able to retrieve information in timely manner
• Excellent organizational and analytical skills
• Must have experience in JD Edwards or similar order management programs.
• Ability to navigate proficiently within Microsoft tools and Google Suite, e.g. Word/Docs, Excel/Sheets, Google Mail, Power Point/Slides, and Hangouts.
• Ability to work overtime as Required; On-Call as Required; Holidays as Required.

Desired Qualifications:

• Ability to work in fast paced environment and meet daily deadlines.
• Ability to plan and execute assignments to completion with minimal supervision.
• Must be focused and multi tasked, and deal with frequent disruptions.
• Ability to work well in a team environment and collaborate up and down the organization
• Solution conscious versus problem oriented.
• A proven track record of results with a bias for action
• A passion for learning and a craving to work in a fun culture

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.