Job Details

About Petersen Automotive Museum

The Petersen Automotive Museum is where automobiles tell stories. As one of the world's largest and most diverse automotive museums, the Petersen features over 100,000 square feet of exhibit space and chronicles the evolution of outstanding automotive engineering achievements and their impact on our culture over the past 120 years.

Whether you're a visitor, a collaborator, or a future team member, there's a place for you at the Petersen. We offer a dynamic workplace culture built on innovation, and passion along with a competitive range of benefits to support the people who make it all possible.

Come be part of the story and help us drive the future.

About the role

Assists Security leadership in administering office functions and coordinating staff on a daily basis. Although primary responsibility is front desk operations, also oversees phone operations, shipping / receiving and guest services. Works with managers and associates to carry out guest arrival procedures, while ensuring guest and associate satisfaction. As a shift coordinator, uses leadership skills to assist managers where needed or required.

What you'll do

• Set a positive example for guest relations
• Is a leader in displaying outstanding hospitality skills
• Highly interactive with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction
• Effectively responds to and handles guest problems and complaints.
• Empowers associates to provide excellent customer service. Ensures associates understand expectations and parameters
• Observes service behaviors of associates and provides feedback to individuals and/or managers; continuously strives to improve service performance
• Emphasizes guest satisfaction and focuses on continuous improvement.

Qualifications

• Extensive knowledge of front desk operational procedures
• Working knowledge of phone operations and guest services operational procedures
• Effective decision making skills
• Strong leadership skills
• Strong problem-solving skills
• Good training/facilitator skills
• Strong customer and employee relations skills
• Knowledge of overall museum operations as they impact department
• Ability to effectively manage labor productivity
• Good presentation and platform skills
• Strong communication skills (verbal, listening, writing)
• Strong organization skills
• Ability to use standard software applications and museum systems; Microsoft Office Suite, GoogleDocs., etc.
• Effective conflict management skills
• Effective change management skills
• Knowledge of purchasing, inventory controls, supplies and equipment
• Participate in periodic training course opportunities to improve customer service, front desk operations, communication skills, safety and emergency procedures to support growth development

Education and Experience:

Minimum Education (or substitute experience) required:

• High school diploma or equivalent. Some college preferred

Minimum Experience required:

• 3-5 years of security supervisory experience preferred

The pay range for this role is:

23.50 - 23.50 USD per hour (Petersen Automotive Museum)