Job Details

Appointment Clerk

This position provides high level member assistance by scheduling various appointments requested, transferring calls appropriately, composing messages, and providing general information.

Essential responsibilities include upholding Kaiser Permanente's policies and procedures, operating in a high volume, highly structured call center environment, determining the type of appointment requested, prioritizing member needs, utilizing superior customer service skills, determining if calls are urgent or emergent, composing messages for physicians/providers, responding in a courteous and professional manner to general questions, identifying ways to improve quality of service, performing clerical duties, and more.

Pay grade: 13

Basic qualifications include one (1) year of customer service experience in a service-related industry, preferably healthcare. Per the National Agreement, current KP Coalition employees have this experience requirement waived.

Education: High school diploma or equivalent.

Additional requirements include effective telephone communication skills, excellent interpersonal skills, obtaining a passing score on the Customer Care Simulation assessment, effective communication, verbally and in writing, in English, completing the Service Orientation Assessment, and taking the Proofreading Assessment for non KP employees only.

This is an on-call position; days and hours may vary.

Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.