Job Details

Job Summary:

Reports to the Plant Operations Manager and is responsible for the repairs and maintenance of the hospital utility systems and their supporting equipment, preventive maintenance, work order and in-house project completion such as small repairs/remodels, patching and painting, and minor carpentry, tile, and drywall repairs. Actively and consistently contributes to department operations and communications, behaves in a manner consistent with the mission, vision, and values of Pipeline Health, upholding standards of AIDET (Acknowledge, Introduce, Duration, Explanation, Thank you) patient communication.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Essential Functions:

• Achieves competent repairs and maintenance by performing preventive maintenance as well as corrective maintenance of the hospital physical plant, utility systems and all supporting equipment.
• Provides information and documents of work performed and completes written preventive maintenance forms and documents of work performed and completing written work requests in a timely manner.
• Demonstrates general working knowledge in the maintenance and repair of the facilities HVAC and utilizes his ability and training to complete work order requests in a timely manner.
• Demonstrates general working knowledge in the maintenance and repair of the facilities plumbing and utilizes his plumbing ability and training to complete work order requests in a timely manner.
• Demonstrates general working knowledge in the maintenance and repair of electrical equipment and utilizes his electrical ability and training to complete work order requests in a timely manner.
• Demonstrates general working knowledge in the maintenance and repair of the facilities mechanical equipment by utilizing mechanical ability and training to complete work order requests in a timely manner.
• Demonstrates general working knowledge of building skills such as painting, minor carpentry, tile repair and drywall
• Uses clear, concise, professional communication with coworkers, patients, all customers internal and external.
• Uses AIDET in interactions with patients and family members.
• Acts with a sense of urgency when performing tasks.
• Basic unit/department maintenance such as keeping files, drawers, cabinets free from unnecessary clutter.
• Reports on any equipment and or environmental issues for repair.
• Abides by HIPAA (Health Insurance Portability and Accountability Act) regulations.
• Speaks up to stop the line and escalates potential safety events if necessary.
• Completes and attends monthly training assigned.
• Other duties as assigned.

Behavioral Standards:

• Treats everyone as their customer; utlizies scripting and other tools to ensure consistency in customer service; Express recognition and shows appreciation to others; fully utilizes AIDET principles; responds quickly to handle requests, complaints and questions; displats a positive attitude.
• Demonstrates the highest level of professionalism, passion and care when interacting with patients, families, physicians, and hospital staff members.
• Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential, embracing ingenuity to service our customers.

Communication/Knowledge:

• Provides accurate and timely written and verbal communication of information in a manner that is understood by all.
• Able to listen, understand, problem-solve, and carry-out duties to ensure the optimal outcome.
• Able to use IT systems in an accurate and proficient manner.
• Wears nametag properly; follows dress code policy; answers phone correctly and promptly; is prepared for meetings; meets deadlines; does not participate in gossip; acts ethically and treats others with respect; respects customer's and co-worker's time; establishes and maintains effective relationships with customers and co-workers.

Collaboration/Teamwork:

• Contributes toward effective, positive working relationships with internal and external colleagues
• Demonstrates cooperation, flexibility, reliability, and dependability in all daily work activities and a willingness to collaborate with others for the good of the customer and the organization.
• Attends staff meetings; follows HIPAA guidelines; follows patient rights policy; complies with the compliance program; demonstrates knowledge of role in a disaster; demonstrates knowledge of fire and fire drill procedures; working knowledge of hospital emergency codes; always utilizes standard precautions in the clinical setting; safely manages the environment of care by demonstrating a working knowledge of the requirements of the: Life Safety program, Utilities Management program, Hazardous Materials program, Emergency Preparedness program, Safety Management program, Medical Equipment Management program, Security Management program.

Qualifications/Experience:

• Two (2) years' experience, or completion of vocational training program, preferred.
• Critical thinking, service excellence and good interpersonal communication skills, ability to read/comprehend written instructions, strong organizational skills, ability to follow verbal instructions, and PC (computer) skills.
• A capacity to learn, synthesize, make critical judgments, work independently, place patients and families first, and collaborate with the team members who are recognized leaders within healthcare.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.