Job Details

We're Okay Humans, a face-to-face, talk therapy shop, from the Founders of Drybar and Squeeze. We're seeking a skillful and kind human to join our team and assist our guests in their therapy journey.

Our mission is to make going to therapy feel okay in every way because we believe humanity can heal when we prioritize emotional wellness. We are committed to ensuring your experience with us is positive, rewarding, and fulfilling.

A bit about us: Okay Humans was designed to make face-to-face talk therapy more accessible. With easy-to-search therapist bios, a revolutionary app-based booking and payment platform, an affordable monthly membership, and a warm and inviting modern environment, we know it's the best way for our guests to take care of their emotional wellness. Interested in joining this feel-good revolution? We'd love to chat! Learn more about our culture and company values at www.okayhumans.com/careers.

BENEFITS & PERKS

• Competitive pay & flexible schedules
• Comprehensive health benefits (health, dental, medical)
• Vacation and paid time off
• Retirement program
• Growth and leadership opportunities in management and training
• A revolutionary, feel-good culture
• Exclusive discounts at our sister brand
• Through our philanthropic partnership with Story Pirates Changemakers, team members can participate in local events & workshops for kids in need
• $17/hour + benefits

ABOUT YOU

• You are experienced in managing front-of-house operations for high-volume retail service businesses, technically proficient, and acutely aware of your surroundings.
• You are obsessed with over-the-top, first-class guest service and thrive in ensuring an amazing experience for anyone and everyone who walks through your doors.
• Words that describe you include: customer service obsessed, servant-leader, energetic, technically proficient, and detail-oriented. You have a hospitality orientation, are gracious and patient, warm in nature with strong communication skills.
• Beyond ensuring an amazing experience, you are eager to join a guest-first brand dedicated to transforming the therapy experience, for our guests - as well as for you and your future.
• You are passionate about all things health and wellness and wholeheartedly believe in the benefits of talk therapy as a foundation for a balanced lifestyle.
• You can't help but grow and are constantly striving to be your best self, and you're excited to leap into a rewarding adventure with Okay Humans.

YOUR RESPONSIBILITIES AT OKAY HUMANS

• Check-in and greet guests with a warm and friendly welcome
• Provide over-the-top, exceptional guest service
• Ensure front of house and guest lounge is maintained to Okay Humans standards
• Respond to guest inquiries via email, phone, and SMS
• Employ a mastery of internal tools from payment portals to session scheduling
• Expert at all things app-related! Okay Humans' experience is digital end-to-end so you'll assist guests with downloading our app, setting up their account, booking sessions, becoming a member, and so much more
• Resolve guest service issues in the shop
• Assist guests in purchasing items from our wellness shop

EXPERIENCE REQUIREMENTS

• 1+ year in retail, preferably technology or front-desk, service-related experience
• Available to work at least 16 hours a week
• Proven track record in delivering an exceptional guest experience
• Excellent problem solving and troubleshooting skills
• Strong communication and multi-tasking skills
• Experience with Zenoti and Zendesk preferred
• Able self-starter with the ability to multitask in a dynamic startup environment