Job Details

Overview

• To provide an exceptional guest experience
• Maintain the company image and vision statement
• Participate in ongoing training and encourage the personal development of all associates

• Greet guests at the door and escort/direct them to a table
• Set tables according to service standards
• Introduce the guests server as they sit down
• Communicate with the kitchen regarding guests counts and length of wait for tables
• Always smile and greet guests with a warm welcome
• Check in with guests to ensure satisfaction with each food course and/or beverages
• Maintain cleanliness of work areas and hostess stand throughout the day
• Make silver ware roll ups throughout the shift
• Ensure uniform and personal appearance are clean and professional
• Welcome and acknowledge all guests according to company standards
• Run food and bus tables when you find extra time
• Anticipate and address guests` service needs
• Check the restroom and perimeter of the restaurant every 30 minutes to ensure cleanliness
• Thank guests with genuine appreciation
• Perform other reasonable job duties as requested by Supervisors

• Adhere to departmental policies and procedures
• Effectively communicate with peers, management, line and front of the house employees
• Be responsible for the cleanliness of the immediate work area as well as the general property and perimeter
• Subscribe to proper grooming, dress and uniform standards as set forth by Company policy
• Be courteous to all guests and coworkers
• Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately

• Energetic, enthusiastic and motivational individual
• Must be able to speak, comprehend, and read English
• Must have strong communication skills
• Ability to implement and uphold service standards
• Ability to interact with all associates and guests of the resort
• Ability to work well in stressful, high-pressure situations
• Must be able to stand or walk for long periods of time

• High School diploma preferred
• Food Handler's Card needed
• Hospitality experience preferred