Job Details

Job DescriptionJob Description

L1 Help Desk Technician / Service Desk Specialist

Location: South Bay (Torrance, CA), In-Person

Who We Are

C3 Systems & Security is not your average tech consulting firm. We're a friendly, local team committed to helping small businesses tackle their IT challenges without breaking the bank. We love exploring new tech, building creative solutions, and delivering top-notch service—all while having fun. If you're ready to learn, grow, and work with the coolest gadgets in the industry, keep reading!

Why You'll Love Working Here

• Play with New Tech. We're always testing and reviewing the latest gear—new laptops, gadgets, and services—to keep us on the cutting edge.
• Prime Location. We're local to the South Bay (Torrance) with easy access to shops, restaurants, and the beach.
• Flexible, Friendly Environment. We value your life outside of work—plus we purposely avoid 24/7 industries so nobody is always on call.
• Cutting-Edge Tools. Need the best gear or software to do your job? We set you up with a fast workstation, multiple monitors, and epic tools like a DAS Keyboard. Our software integrations and IT management stack will blow you away.
• Comprehensive Benefits. Medical, dental, vision, PTO, sick time, 401(k), referral bonuses, and more.
• Professional Growth. Regular reviews focused on developing new skills, including leadership and management.
• Endless Snacks & Celebrations. The office is stocked, and we treat the team to lunch for every company birthday!

What You'll Do (and Learn!)

• Provide Top-Notch Support: Troubleshoot desktop/laptop issues, handle basic networking tasks, and resolve Office 365 hiccups.
• Deliver Great Customer Service: Communicate with clients via phone, email, or in-person, ensuring they feel supported and heard.
• Stay Organized & Proactive: Juggle multiple tickets at once, track progress in our ticketing system (we use Datto Autotask), and escalate when necessary.
• Collaborate & Grow: Work closely with other team members, ask questions, learn from mistakes, and build your IT knowledge day by day.
• Contribute to Projects: Assist in cloud migrations (SharePoint/OneDrive), VPN setups, and more—because we want you to learn and advance!

Technical Requirements

• 1+ Year of IT Experience: This could be in an MSP or an internal IT support role (service desk, help desk, etc.).
• Desktop Troubleshooting Chops: Familiarity with both Microsoft and Apple platforms.
• Basic Networking Know-How: General understanding of firewalls, switches, wireless setups, VPNs, and file sharing.
• Office 365 Fundamentals: You know the basics of Exchange Online, Teams, or SharePoint (or are ready to learn fast).
• Ticketing System Experience: Preferably Datto Autotask, but we'll train the right candidate.
• Education: Bachelor's degree is optional; being a “born nerd” goes a long way here.
• Drive to Improve: We thrive on feedback—share your ideas on how to optimize processes, make life easier for clients, or take advantage of new tech.

Systems & Software You'll Work With

• Cloud Services: Office 365, Azure, Intune
• Cloud Migrations: Moving from traditional servers to SharePoint/OneDrive or from Google Drive to Office 365
• Networking: SonicWall, Ubiquiti UniFi, VLANs, SD-WAN
• Ticketing & Monitoring: Datto Autotask, Ninja RMM
• Documentation: IT Glue
• System Administration: Hyper-V, Azure, AWS (entry-level exposure is a plus!)

Expectations for Success

1. Customer-Centric Approach: You're patient, empathetic, and strive to make clients happy.
2. Billable Goal: Maintain an average of 6 billable hours per day.
3. Team Player & Go-Getter: You enjoy collaboration but can also tackle tasks independently.
4. Eager to Learn: You aren't afraid to make mistakes—just hungry to learn from them.
5. Strong Work Ethic: You keep projects moving forward and stay organized.
6. Communication Skills: You're comfortable explaining tech in plain , both verbally and in writing.

Compensation & Benefits

• Hourly Rate: $24–$32 per hour (Depending on experience)
• Job Type: Full-time
• Benefits: 401(k), dental, health, vision, PTO, professional development assistance, and more.
• Schedule: 8-hour shifts, Monday–Friday