Job Details

Description

The South Bay Workforce Investment Board, Inc. (SBWIB) administers workforce development programs on behalf of the County of Los Angeles, including oversight of the Transitional Subsidized Employment (TSE) and GAIN programs. Under this structure, the Program Monitor serves as a key liaison between worksites, program participants, and LA County representatives to verify proper placement, resolve issues, and support participants in achieving long-term employment outcomes. Through regular site visits, documentation review, and collaboration with partner agencies, the Program Monitor helps ensure the quality, accountability, compliance, and overall effectiveness of SBWIB-administered workforce programs.

Essential Duties and Responsibilities: Under the direction of the Director of GAIN Programs, the Program Monitor is responsible for, but not limited to, the following duties:

• Coordinate and maintain a monthly monitoring schedule by contacting designated worksites.
• Conduct site visits to meet with supervisors, address concerns, and provide necessary documentation or support.
• Review and explain the Supervisor Handbook with worksite supervisors, outlining program goals, policies, procedures, and contractual expectations.
• Audit participant files for completeness, accuracy, and compliance with program guidelines, ensuring all required documentation is collected and signed per current protocols.
• Interview participants to: Assess their progress, job readiness, and overall engagement in the program; identify and address any concerns or barriers related to their GAIN case or current placement; confirm understanding of job responsibilities, including workplace expectations and safety procedures; evaluate the appropriateness of their assignment and their motivation to transition into unsubsidized employment
• Monitor participant progress using the LA County GEARS system, ensuring that digital records accurately reflect real-time job placement activity.
• Conduct routine worksite walk-throughs to assess cleanliness, safety, and suitability. Submit reports with improvement recommendations and coordinate with the SBWIB Safety Team for follow-up inspections if initial concerns are not resolved.
• Request and review site-specific training manuals and confirm completion of sign-in or acknowledgment forms.
• Issue Corrective Action Status Forms to GAIN Services Workers (GSWs) when GEARS discrepancies are identified.
• Act as a liaison between participants, GSWs, and One-Stop/WorkSource Center Case Managers to resolve any issues or complaints reported during interviews or site visits.
• Prepare detailed monitoring reports and submit them for review and inclusion in the Monthly Management Report.
• Assist in the training of newly hired monitoring staff, if assigned.
• Maintain and submit a monthly phone log related to GEARS activity for program reporting purposes.
• Update codes, components, and provider statuses in GEARS per instructions from the Los Angeles County GAIN Regional Office; perform updates as needed.
• Maintain and update LA County-required directories monthly or as assigned.
• Provide backup phone and administrative coverage as needed.
• Submit monthly mileage reimbursement requests, if applicable.
• Assist with Workers Compensation-related calls and distribute claim forms to appropriate parties.
• Receive and document complaints from LA County, subcontracted worksites, participants, and One-Stop/WorkSource Centers; follow up as assigned.
• Investigate complaints by conducting interviews, gathering relevant data, and preparing reports for management review.
• Keep the GAIN Director informed of complaint statuses and provide timely follow-up as directed.
• Maintain and update the centralized complaint log, as assigned.
• Provide department-wide phone coverage and perform other related duties as needed.

Requirements

• Bachelors degree from an accredited college or university in Business Administration, Public Administration, or a related field.**
• Minimum of three (3) years of experience performing similar functions within a public agency or private organization.**
• Knowledge of workforce development, job training, or social service programs.
• Demonstrated ability to conduct field monitoring, assess compliance, and support participant progress toward employment.
• Strong interpersonal and communication skills, with the ability to work collaboratively and maintain professional relationships with diverse stakeholders, including participants, site supervisors, County staff, and program partners.
• Highly organized with excellent time management skills and the ability to multitask in a fast-paced, field-based role.
• Critical thinker with the ability to identify issues, analyze data, and communicate findings effectively in written and verbal formats.
• Proficient in Microsoft Office Suite (especially Word and Excel); comfortable navigating databases and completing detailed documentation.
• Self-motivated and capable of working independently while maintaining accountability and responsiveness to program leadership.
• Reliable transportation, a valid California Drivers License, and active vehicle insurance are required.
• Must successfully pass background and reference checks.

**Or an equivalent combination of education, training, and relevant experience sufficient to effectively perform the essential duties of the assigned job (experience may substitute education on a year-for-year basis).

Working Conditions

• Applying for this position signifies an acknowledgment and acceptance of the duties in light of potential exposure related to COVID-19, as interaction with multiple team members may occasionally be required. Performing duties may entail wearing protective equipment (e.g., mask, gloves) and adhering to protective measures mandated by the Company, City, County, State, and/or Federal Authorities in response to current states of emergencies (e.g., pandemics) or the functions of this position, as deemed necessary. Note: Measures may be subject to change based on current safety concerns.
• Employees may also be required to spend the majority of the day engaging in activities such as walking, standing, and sitting at a desk, with occasional lifting and bending. Must also be able to travel to other locations for training, conferences, and/or meetings within or outside our local area and occasionally statewide, in which such travel may last one (1) or more days, as necessary. Reliable transportation, a valid drivers license, and proof of insurance are a must.
• Excellent time management skills are essential, along with the ability to work well under stress and meet deadlines.

This job description aims to provide essential information about the position's scope and is not exhaustive regarding experience, skills, efforts, duties, responsibilities, or working conditions associated with the role. Management retains the sole right to add, modify, or exclude any essential or non-essential requirement at any time, with or without prior notice. Completion of any job requirement by the employee does not create a contract of employment of any kind.

Salary & Benefits

This is a full-time, non-exempt position with a standard 40-hour workweek. The starting rate will be commensurate with experience. Our Company offers a comprehensive employee benefits package, which includes 75% coverage for medical, dental, and vision costs for employees only; sick and vacation time; holidays, and a competitive 401(k) plan. Eligibility for Public Service Loan Forgiveness (PSLF). Employees are eligible to enroll in the company's health benefits package after completing the 60-to 90-day introductory employment period.