Job Details

Job DescriptionJob Description

We offer a competitive salary and benefits package.

Full-time employment benefits include:

• Paid Time-Off (PTO)
• Holiday Pay
• Medical, Dental, and Vision coverage options.
• $25k Life Insurance (employer sponsored).
• Dry cleaning

We also provide all employees with:

• Sick-Pay (up to 72 hours per calendar year)
• 401k plan option with employer dollar-for-dollar match up to 5% of total eligible income.
• Pet insurance option.
• On-site parking.
• Public transportation cost reimbursement
• Alternative modes of transportation pay for walking, biking, or carpooling to work!

JOB[RA1] DESCRIPTION

PROPER:

Ocean View Hotel

TITLE:

Assistant Rooms Manager

DEPARTMENT:

Rooms – Front Office/Housekeeping

STATUS:

Exempt, Full Time, Regular

SUPERVISED BY:

Rooms Manager and General Manager

SUPERVISES:

All Departments

The Assistant Rooms Manager is entrusted with the responsibility of supporting the Rooms Manager and General Manager through the provision of leadership and guidance to team members, ensuring the consistent delivery of exceptional guest service, and maintaining cleanliness in accordance with established company standards and financial objectives. Furthermore, the Assistant Rooms Manager is accountable for assisting in the daily operational functions of all departments and ensuring adherence to, and the quality control of, all departmental policies and procedures

ESSENTIAL DUTIES:

• Ensure engineers are reporting all guest requests and work orders through Opti.
• Coordinate and track Preventative Maintenance schedule through Opti.
• Ensure PM room program is being conducted quarterly.
• Assist as needed Rooms Manager & Maintenance Supervisor on maintenance calendar items being planned & completed when scheduled and in conjunction with budget.
• Conduct random property and room inspections, as needed.
• Plan, coordinate, & implement engineering projects with the Engineering supervisor.
• Complete PAIR & incident reports as needed.
• Work with Rooms Manager & GM to update Life & Safety binder and ensure monthly, quarterly, and annual inspections are completed.
• Participate in quarterly on emergency staff fire, earthquake, power outage and other emergency procedures..

• Assist in Training new staff to meet expectations in compliance with new hire training checklist, as well as ensure relevant on-boarding deadlines.

• Assist in completing and administering Annual Performance Reviews for team members by their respective due dates following the approval process as designated by Human Resources.
• Ensure all team members are punching in and out at the appropriate times and in accordance with California Labor Laws.
• Ensure timesheets for team members are being approved on time, review and approve time off requests ensuring proper coverage is available.

• Maintain a professional working relationship and promote open lines of communication with managers, team members and other departments.
• Maintain communication with other hotel departments as it pertains to guest services.

• Be able to cover full shifts at the front desk as needed.
• Greet guests and perform check-in process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, ensuring guest knows location of room and/or has a bell person accompany him/her.
• Demonstrate a thorough knowledge of hotel information and amenities including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
• Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction.
• Will be active in maintaining high visibility during peak periods in order to ensure the smooth running of operations, promotes good public relations, takes corrective actions and handles guests' complaints to ensure their satisfaction.
• Review occupancy, daily arrivals & departures, and front office pass down log, and identify potential problems with rooms' activity and take appropriate action.

• Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio equipment and etiquette within the hotel.
• Ensure team members are performing their daily tasks in accordance with their job requirements and duties.
• Ensure implementation of all Ocean View Hotel policies and house rules, with a solid understanding of hospitality terms.
• Coordinate with security to ensure timely processing of lost and found items.
• Ensure team members are compliant with relevant Standard Operating Procedures (SOPs).
• Follow and enforce all Ocean View Hotel credit policies.
• Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.

• May assign, coordinate, and supervise work activities of hotel team members when Rooms Manager and General Manager request assistance.

• Complete projects as assigned by the Rooms Manager and General Manager.

ESSENTIAL JOB QUALIFICATIONS & COMPENTENCIES:

Proven success in the following job competencies:

• Honesty; has honest, direct, and factual communication and actions with internal and external customers.
• Collaboration; proactive in building supporting, nurturing, and service-oriented relationships with employees; works collaboratively to resolve problems and enhance productivity; Remains open to others' ideas and tries new things.
• Integrity & Loyalty; conducts self with high level of ethics and makes decisions with honest intentions that are in the best interest of the company and employees. Keeps commitments; inspires the trust of others; Works with a high level of integrity and ethically; Upholds organizational values.
• Humble; conducts self and treats all employees with respect; without arrogance, degradation, or coercion; treats all employees with equal regardless of position/status.
• Innovation; constantly searches for best practices in technology, services, and procedures. Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas.
• Analytical: Highly detail-oriented, proficient with managing, editing, analyzing large volumes of complex numerical data.
• Flexible; considers others point of view to find the best solution for customer and company; proven ability to be flexible and adapt to change; adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays.
• Problem Solving: Uses a professional, neutral/unbiased, and highly diplomatic inter-personal approach.
• Interpersonal: Customer focused and effective relationship-building skills; ability to effectively interact with all employee levels; frontline, Managers, Directors, Executives.
• : Strong commitment to and equality in a company culture.
• Communication: Strong communication (verbal and written) and presentation skills.
• Multi-Tasking: Ability to operate under pressure in a fast-paced environment; able to deliver effective results, meet tight deadlines and targets.

EXPERIENCE:

• At least 3 years of progressive experience as an operations supervisor or manager.
• Must be proficient in Microsoft Word, Excel, PowerPoint, and Outlook. Experience in Opera .
  
  

EDUCATION:

• Associate degree in business, management, or hospitality or related field , or equivalent of 3 years relevant work experience required.

WORKING CONDITIONS & PHYSICAL WORK DEMANDS:

• Able to sit and work at a computer keyboard for extended periods of time.
• Able to stoop, kneel, bend at the waist and reach on a daily basis.
• Able to lift and move up to 20 pounds occasionally.
• Regular and on-time attendance is critical.
• Hours occasionally exceed 40 hours per week.
• Ability to stand during shifts

OTHER:

• Other duties as assigned.

Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required and is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.

[RA1]

Our post-offer background check process includes a background check (HireRight) and a drug-screen.

We participate in E-Verify.

We are an Equal Opportunity Employer.