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Description

Title: Clinic Operations Director

Base Salary Range: $120,000 - $140,000 plus benefits

FTE: Full-time, Exempt

We seek a dynamic and experienced Clinic Operations Director who wants to make a difference in our community. We want to hear from you if you thrive in a fast-paced, caring, and compassionate environment!

Our Mission: The Mission of South-Central Family Health Center is to improve the quality of life for the diverse community of inner-city Los Angeles by providing affordable and comprehensive health care and education in a welcoming and multicultural environment. To lead the way in health care in South Los Angeles, as the premier provider and employer of choice offering comprehensive, high quality, affordable, efficient, and culturally responsive services.

General Summary: The Clinic Operations Director is responsible for effectively leading and directing the work of patient care services. Will drive the implementation of clinic policies and procedures by providing administrative, operational, and management support to the COO with primary duties and responsibilities related to but not limited to efficiency improvement, patient satisfaction, accessibility to care, budgetary targets, and meeting department goals, as well as overseeing individual clinic compliance with federal, state and county regulatory requirements, plus those of insurers.

• Oversees all clinic operations, which include assessment and evaluation of front office procedures, patient scheduling, and insurance enrollment, utilization, and renewal.
• Assist with the training of Patient Services Manager, Clinic Manager, Front Desk, Benefits Counselors, Patient Service Center, and Telephone Operators.
• Establish and maintain tracking systems to monitor progress toward operational goals.
• Act as a liaison on behalf of the COO with the Chief Medical Officer, Clinical Director, Clinic Managers, and Facilities
• Provides department and patient-level oversight for the development of processes and initiatives designed to improve Revenue Cycle.
• Management of ongoing assessment, development, and implementation of systems to improve operational efficiency and effectiveness.
• Directs patient care services in accordance with current standards and regulations so that the highest degree of quality care can be maintained at all times in alignment with mission, goals, and objectives.
• Track monthly productivity to meet financial goals.
• Works directly with the Billing department to ensure the accuracy and processing of encounters.
• Comply with mandatory meetings, health evaluations, certifications, and other credentialing requirements.
• Manage the logistics of opening a new clinic/mobile clinic, licensing, contracting, Pharmacy, permits, vendor contracts, and purchasing of equipment, supplies, medical supplies, etc.
  
  

Qualifications And Requirements

• Bachelor's Degree required.
• Master's Degree or equivalent health care work experience preferred.
• Require knowledge of office equipment, medical terminology, customer service, and some medical billing experience.
• Excellent negotiation and project management abilities
• Demonstrate knowledge of safety, infection control & emergency policies and procedures.
• Six (6) years of clinical experience with primary health care clinics, FQHCs, and preferred.
• Preferred experience with OSHA Safety/Environmental guidelines and regulations
• Must be able to communicate effectively, in English/Spanish both verbally and in writing.
  
  

Top benefits or perks: As a team member at South Central Family Health Center, you'll enjoy competitive wages and generous benefits:

• Benefits: Health care, dental, life insurance
• 403 (b) Retirement plan
• Education Reimbursement

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  IT System Operations and Maintenance

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