Job Details

KORE1, a nationwide provider of staffing and recruiting solutions, has an immediate opening for " Business Analyst

PURPOSE OF THIS JOB (OR DEPARTMENT OVERVIEW)

The Business Analyst elicits requirements and supports the planning, design, and delivery of business systems and digital solutions that power our online sales and setup and maintenance operations. This role also gathers and analyzes data to shape e-commerce initiatives across web and mobile storefronts, integrations (ERP/OMS/WMS/PIM/CRM), and customer experience touchpoints. The analyst applies strong communication, analytical, and problem-solving skills to translate business needs into clear user stories and specifications, guide delivery teams, and maximize ROI from e-commerce technology investments.

RESPONSIBILITIES
• Partner with product/digital, merchandising, sales, marketing, customer care, operations, finance, and IT to clarify e-commerce vision, roadmap, and release plans.
• Facilitate discovery and requirements workshops; define scope, business outcomes, KPIs (e.g. conversion, AOV, CAC, LTV, cart abandonment, repeat rate, fulfillment SLAs), and success criteria.
• Translate customer journeys and funnel analysis into prioritized features and enhancements that improve conversion and retention.
• Elicit, document, and refine epics, user stories, and acceptance criteria; maintain a transparent and prioritized backlog.
• Evaluate platform capabilities and third-party solutions, build business cases and cost/benefit analyses.
• Design light-weight prototypes/wireframes and process maps to communicate concepts and align stakeholders.
• Define analytics and tagging strategies (e.g., GA4/Adobe Analytics, GTM), event schemas, and data governance to ensure consistent and accurate reporting.
• Contribute to standards and best practices for requirements management, change control, and release quality.
• Anticipate and assess risks; ensure compliance with PCI DSS, GDPR/CCPA, and accessibility (WCAG 2.1 AA).

Operational Management
• Author clear BRDs/FRDs, user stories, process flows, systems diagrams, and API/data integration specifications.
• Partner with engineering and vendors to design solutions across core e-commerce domains: catalog/PIM, search and browse, PDP/PLP, promotions/pricing, cart/checkout, payments (cards, wallets, BNPL), tax, shipping and rate shopping, order management, fulfillment, returns/RMA, subscriptions, loyalty, reviews/UGC, and personalization.
• Manage and validate integrations across ERP/OMS/WMS, PIM, CRM/CDP/ESP, analytics, fraud, marketplaces, and content platforms; ensure interoperability (REST/GraphQL, webhooks, EDI where applicable).
• Ensure site performance and experience quality; incorporate Core Web Vitals and SEO/structured data best practices into requirements.
• Create and execute test plans and test cases; coordinate stakeholder UAT; validate data flows and calculations; support regression testing for critical paths (search, add-to-cart, checkout, payments, order status).
• Lead triage and root cause analysis for production issues; document findings and drive remediation and prevention.
• Communicate changes, impacts, and timelines through concise documentation and stakeholder updates across multiple business departments; maintain artifacts in shared repositories.
• Prepare training and adoption materials for business users (e.g., sales, marketing, customer support) and support post-launch hypercare.
• Coordinate with vendors and system integrators; define deliverables, SLAs, and acceptance criteria; track performance to commitments.

EXPERIENCE AND QUALIFICATION
• Qualified candidates will have a Bachelor's degree in Information Technology, Information Systems, Computer Science, or related field (or equivalent experience), plus:
• 5+ years of experience as a Business Analyst or Business Systems Analyst supporting e-commerce, retail, or direct-to-consumer initiatives.
• Experience facilitating cross-functional workshops and communicating with both technical and non-technical stakeholders.
• Critical thinking and root cause analysis: ability to diagnose issues, summarize findings, and propose action plans within scope.
• Ability to manage multiple priorities and timelines in Agile environments; experience with Jira/Confluence or similar tools.
• Self-directed; requires limited oversight; strong written and verbal communication skills.

Nice to have
• Experience in CPG, e-commerce or retail operations, including DTC fulfillment, and omnichannel capabilities
• Understanding of project management practices and vendor/SI management.
• Experience with data architecture design, schemas, and reporting/dashboard construction and design

Job Requirements

Compensation depends on experience but is typically

ABOUT KORE1
Specializing in professional and technical recruiting, KORE1 is committed to supporting top IT, Engineering, Creative, Scientific, Accounting and Finance professionals in their career paths. We build deep relationships with leading companies, connecting them to exceptional talent every day. With extensive industry expertise and unmatched opportunities, our goal is to provide a unique experience for our contractors and consultants as they prepare for their next role. We are passionate about matching the right people with the right companies.

Kore1 provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Kore1 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Kore1 expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Kore1's employees to perform their job duties may result in discipline up to and including discharge.