Job Details

Title: Application Engineer II
Location: Los Angeles, California
Duration: 12 months
Compensation: $65.00-$85.00
Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.

Skillset / Experience:
As a ServiceNow CMDB Solutions Specialist at ***, you'll report to an IT Manager in Los Angeles, California, and be part of a collaborative team dedicated to enhancing the ServiceNow platform.

In this role, you'll work closely with our Live Operations & Enterprise Technology stakeholders - building strong relationships, gathering requirements, and designing configurations to implement our CMDB for all of the company in ServiceNow. Partnering with talented teammates and trusted external partners, you'll help streamline and optimize our CMDB services on the ServiceNow platform.

As *** continues to expand its enterprise support functions, you'll collaborate with leaders from the Live Operations Team, Enterprise Tech Organization and ServiceNow Platform Team. Your goal is to manage a dynamic platform and diverse business processes, enabling teams to focus on their best work while enjoying a seamless ServiceNow experience.

Responsibilities:
Stakeholder Engagement:
Act as the primary contact between Live Operations stakeholders, Enterprise Architecture stakeholders, Enterprise Technology stakeholders (such as IT Operations) and the IT ServiceNow Platform Team to make sure that there is alignment, transparency, and successful project delivery.

Transform Requests into Requirements:
- Work with Live Operations stakeholders to understand their requests and transform them into business requirements that are balanced against ServiceNow Platform best practices for scalability, ServiceNow Platform out-of-the-box configuration and Enterprise Technology stakeholder needs as well as our current configuration.

Governance & Best Practices:
- Help support defining relationships and dependencies between Configuration Items (CIs) in alignment with the Common Service Data Model (CSDM). Participate in establishing data quality and governance standards to ensure CMDB integrity over time.

Platform Enablement & Optimization:
- Monitor platform performance, optimize configurations, and troubleshoot issues related to the CMDB. Configure service mappings in partnership with stakeholders and develop CMDB health dashboards.

Training & Documentation:
- Develop documentation, models and guidelines for CMDB usage across the organization. Support and train teams on data model standards, best practices, and platform updates.

Strategic Design:
- Partner with Live Operations, Enterprise Technology, Enterprise Architecture and the IT ServiceNow Platform Team to support the overall CMDB architecture and provide recommendations.

Per the Los Angeles County Fair Chance Ordinance, the following core duties may create a basis for disqualifying candidates with relevant criminal histories: Safeguarding confidential and sensitive data while employed by us and while on assignment at a customer of ours Communication with others, including employees and third parties such as vendors, customers (including their employees), and/or players, including minors Accessing our or our customer's assets, secure digital systems, and networks Ensuring a safe interactive environment for players, employees, and temporary workers These duties are directly related to essential operations, safety, trust, and compliance obligations within our organization and within the organization of any customer to whom you may be assigned while employed by us.

Please note that job duties may evolve based on business needs and additional responsibilities may be assigned as necessary to maintain operational efficiency and security.

Our benefits package includes:

• Comprehensive medical benefits
• Competitive pay, 401(k)
• Retirement plan
• ...and much more!

About INSPYR Solutions

Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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