Job Details

The Intake Administrator is the first point of contact for clients entering My New House's case management program. This volunteer plays a critical role in creating a welcoming and professional environment, ensuring that all required documents are collected, and connecting clients with the most suitable case manager for their needs. The Intake Administrator helps set the tone for the client's experience, providing clarity on available services and programs and ensuring a smooth start to their journey with us.

Key Responsibilities

• Warmly welcome clients to My New House and ensure they feel supported from the moment they arrive.
• Provide clients with intake forms and assist with completion when necessary.
• Request, scan, and securely store copies of IDs, medical plan cards, and other required documentation.
• Explain all My New House services and programs, ensuring clients understand eligibility and procedures.
• Assist with arranging transportation for clients when needed (TAP cards, taxi vouchers, bus passes).
• Assign or match clients to a case manager based on the client's needs and the case manager's expertise.
• Maintain accurate and confidential records in the case management system.
• Collaborate closely with case managers and other volunteers to ensure smooth workflow.

Qualifications

• Must have a bachelor's degree in social work, psychology, human services, or a related field or be currently enrolled in a related degree program.
• Excellent interpersonal and communication skills.
• Strong organizational skills and attention to detail.
• Comfortable with basic technology for scanning, data entry, and scheduling.
• Ability to handle confidential information with integrity.
• Bilingual (Spanish/English) preferred but not required.
• Compassionate, professional, and able to work in a fast-paced environment.

Training Provided

• Orientation to My New House's mission, services, and programs.
• Training on intake procedures, documentation requirements, and confidentiality policies.
• Instruction on using scanning equipment, our data tracking system, and client scheduling.

Impact

As an Intake Administrator, you will be the welcoming face of My New House, ensuring clients start their journey with clarity, trust, and the support they need. Your work will help connect vulnerable individuals and families with life-changing resources, while making the intake process smooth and dignified.

My New House is a 100% volunteer-based organization. We are not hiring for paid positions at this time. This is a volunteer opportunity only and is not intended as a pathway to employment. We welcome individuals who are passionate about learning, supporting others, and creating meaningful change in underserved communities.

Next Step:

To get started, we'd love to invite you to schedule a brief orientation. Please use the link below to choose a time that works best for you:

Watch our video to learn more: Welcome to My New House