Job Details

About Glen Park Senior Living
At Glen Park Senior Living, we believe in compassionate, resident-centered care delivered with professionalism and heart. We serve seniors in a warm, supportive environment, and are committed to making their transition into our community as smooth and respectful as possible. We are currently seeking a highly organized, people-focused Office Manager to join our team.

As the Office Manager, you will be the first point of contact for visitors and callers, responsible for overseeing front desk operations, managing administrative tasks, and supporting compliance with regulatory and company policies. You will maintain accurate personnel documentation, assist with internal communications, and supervise front office and support staff. Your role is essential in promoting a professional, responsive, and resident-focused atmosphere within the community.

Duties and Responsibilities

• Serve as the primary contact for all admissions inquiries (phone, walk-ins, and referrals), providing tours and guiding prospective residents and families through the admissions process.
• Maintain personnel records and documentation standards called for by Title 22, Title 17, and Company policies.
• Complete all admission documentation and coordinate closely with the Intake Team, caseworkers, and other referral sources to ensure smooth transitions.
• Monitor the visual security system and audio security doors for the elopement of residents.
• Oversee all business office functions, including billing, accounts payable/receivable, payroll, petty cash, and patient funds.
• Prepare and send monthly billing statements, monitor payments, and initiate collections on outstanding balances.
• Maintain accurate records for Medicaid, Medicare, private pay, and third-party payer sources; collaborate with case workers for updates to resident status.
• Maintain up-to-date census data and ensure regulatory documentation is accurate and compliant.
• Provide general administrative support, manage incoming calls, visitor reception, mail distribution, office supplies, and equipment maintenance.
• Partner with HR on onboarding, payroll, recordkeeping, and policy implementation.
• Manage vendor relationships, approve invoices, and ensure the timely handling of facility expenses.
• Respond professionally to resident and family inquiries or complaints, documenting appropriately and resolving issues in a timely manner.
• Maintain filing systems, support internal audits, and ensure the confidentiality and security of resident and facility records.
• Participate in facility meetings, collaborate with other department managers, and provide cross-functional support as needed.
• Foster a clean, organized, and professional office environment that reflects Glen Park's values.

Minimum Qualifications

• Completion of high school/GED.
• Able to type at least 60 words per minute.
• Able to pass training in first aid and CPR.
• Able to pass background check
• At least 1 year of experience in admissions or administrative roles in a healthcare, skilled nursing, or senior living environment
• Strong working knowledge of Medicaid, Medicare, and third-party insurance billin
• Proficient in Microsoft Office Suite, HubSpot, Trainual, and the box
• Demonstrated ability to handle sensitive situations with professionalism, empathy, and discretion
• Excellent communication, organizational, and problem-solving skills
• Customer-service oriented mindset with the ability to multitask in a fast-paced environment
• Fluency in English and Spanish is highly preferred

What We Require:

• Live-Scan Fingerprint Clearance
• CPR/First Aid Certificate
• Negative TB Test and Health Screening
• In-person work location at Glen Park at Mariposa, located at 1220 Mariposa St, Glendale, CA 91205

Physical Requirements:

• Prolonged periods of sitting at a desk.
• Must be able to lift up to 15 pounds at times.

Available Shifts:
8:30AM to 5PM
Flexibility required; schedule may vary based on business needs.
Comprehensive Benefits Package:

• Dental and vision benefits.
• Medical plan options with employer contribution.
• Paid vacation time.
• Paid sick leave.
• Life insurance coverage.
• Retirement pension plan
• Paid holidays, including major holidays.

Benefits are provided according to company policy and are subject to the terms outlined in the employee handbook.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.