Job Details

Salary : $66,679.34 - $91,918.06 Annually
Location : Burbank, CA
Job Type: Full-Time
Job Number: 250943B1
Department: Information Technology
Opening Date: 09/12/2025
Closing Date: 9/19/2025 5:00 PM Pacific

DEPARTMENTAL RECRUITMENT

Promotional opportunity for Information Technology Department employees

Under general supervision, provides a full range of customer support by evaluating, solving, and/or routing problem calls related to information technology hardware, software, networking, and applications; and performs more complex hardware and software installations as a routine responsibility; and performs related work as required.
Essential Functions
Acts as a technical resource to users and technical support staff; performs a wide variety of technical support including field and remote site assignments; uses a full range of analytical skills to diagnose and troubleshoot components such as hardware, software, networking, and applications; diagnoses and resolves problem calls related to hardware and software with the aid of help desk tools; informs and coaches users in equipment/software operation; configures and tests hardware and/or software; performs security administration; adds, purges, and/or migrates users; prepares documentation materials detailing the resolution of diagnosed technical problems analyzes and makes recommendations regarding user support needs or customer satisfaction; installs, configures and tests hardware and/or software; drives on City business.
Minimum Qualifications
Employment Standards:

Knowledge of desktop computers, diagnostic skills, and general knowledge of information technology hardware and software with the ability to understand and interpret complex written technical material.

Ability to define and apply routine corrective actions related to information technology hardware, software, networking and applications; use analytical skills to diagnose and troubleshoot varied and complex components including hardware, software, networking, and applications; perform assigned tasks quickly and accurately; follow oral and written directions; use telephone; write or use a keyboard to communicate through written means; establish and maintain effective working relationships with supervisors, fellow employees, and the public.

Education/Training: Any combination of education and/or experience that has provided the knowledge, skills,and abilities necessary for acceptable job performance as determined by the City. Example combinationincludes, but is not limited to graduation from an accredited college or university with an Associate of Artsdegree in Computer Science and one year of experience as a Technical Support Analyst I or one year ofprofessional experience installing, configuring, repairing, and testing client computing devices/software as acustomer service representative.

Special Conditions & Requirements: The physical ability to lift computer equipment up to 40 pounds;performs sedentary to medium work involving moving from one area to another; have sufficient hand/eyecoordination to perform repetitive movements such as typing; have extensive exposure to video displayterminals/computers; bend, kneel, squat, and twist to adjust equipment; perform simple and power grasping,pushing, pulling, and fine manipulation; see and hear with sufficient acuity to successfully perform all aspects ofthe job; differentiate various colors of wires and diagrams.

License & Certificates: A valid California Class "C" driver's license or equivalent at time of appointment; an industry recognized technical support certification (to be determined at the time of recruitment) may be required at the time of appointment.

Supplemental Information
None.
This job title is represented by the Burbank City Employees' Association (BCEA)

The City of Burbank offers excellent employee benefits, please click on the following link for additional information regarding employee benefits:

Additionally, there are Benefit Summary Sheets for each represented and unrepresented employee group that provide a more detailed summary of benefits. There are also some Benefit Summary Sheets for specific job titles. To access the Benefit Summary Sheets, please click here:

Please note, employee benefits vary based on employment status - full-time or part-time; regular or temporary, and many benefits are not applicable to temporary employees.
01

What is your highest level of education with an Arts degree in Computer Science?

• No experience
• Associate's degree
• Bachelor's degree
• Master's degree

02

How many years of experience do you have as a Technical Support Analyst I?

• No experience
• 0-6 months
• 6-12 months
• 1+ years

03

How many years experience do you have installing, configuring, repairing, and testing client computing devices/software as a customer service representative?

• No experience
• 0-6 months
• 6-12 months
• 1+ years

04

I understand that all requested information must be furnished on the application itself. Resumes and/or attachments may be included, but CANNOT BE SUBSTITUTED for a completed application form. A resume submitted in lieu of an application will not be sufficient. Furthermore, "See resume" is not an acceptable response under Duties. An application containing this response may be deemed incomplete. If I do not provide information on my application under Education, Experience, and/or License and Certificates sections that I meet the minimum qualifications for the position I am applying for, I will be deemed "not qualified" and may not proceed in the recruitment.

• Yes
• No

Required Question