Job Details

We're looking for talented professionals, anywhere in the United States, to join us in bringing smart money management and payment solutions to everyone's fingertips.

At Green Dot, we are evolving to a new and permanent “Work from Anywhere” model designed to maximize the benefits of remote work, promote and enable a strong culture of performance and connectedness, and attract the best and brightest talent who align with our entrepreneurial spirit and mission.

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JOB DESCRIPTION

Green Dot Corporation is seeking a Lead Software Engineer to join the CES team, focusing on building scalable, secure, and resilient systems that enhance customer experience across multiple support channels.

Key Responsibilities:

• Lead the full software development lifecycle (SDLC) for CRM applications—from requirements gathering to deployment and maintenance.
• Design scalable and maintainable CRM software architectures.
• Develop and enforce coding standards and best practices across the team
• Serve as the primary technical authority for CRM platforms (e.g., Dynamics CRM, Salesforce).
• Configure, customize, and integrate CRM systems with other enterprise applications.
• Lead CRM-related innovation pilots and digital transformation initiatives.
• Ensure CRM solutions meet business needs across marketing, sales, and service processes.
• Track project progress, manage timelines, and report to senior leadership.
• Mentor junior developers and foster a collaborative team environment.
• Develop and implement software testing strategies.
• Maintain technical documentation and ensure compliance with regulatory and security standards.
• Architect and develop backend services and APIs to support CES operations including contact center platforms, escalation workflows, and partner management systems.
• Collaborate with cross-functional teams including QA, L&D, and Compliance to ensure seamless integration and performance of CES tools.
• Lead technical initiatives to improve SLA adherence, incident management, and root cause analysis systems.
• Implement observability and monitoring solutions to ensure system reliability and performance.
• Partner with business stakeholders to translate customer journey insights into actionable technical solutions.

Qualifications:

• Bachelor's degree in computer science, Information Technology, or related field.
• 7+ years of experience in software development, with at least 3 years in CRM systems and 2+ years in Team leadership.
• Proficiency in CRM platforms (Dynamics CRM, Salesforce).
• Certifications in CRM platforms (e.g., Salesforce Certified Developer, Microsoft Dynamics CRM Certification) are a plus.
• Experience with cloud platforms (e.g., AWS, Azure), ), Kubernetes, and CI/CD pipelines.
• Familiarity with tools like Jira, GitHub, Confluence, and BitBucket.
• Strong grasp of security and privacy standards relevant to customer data handling.
• Proficiency in SFDC, C++, HTML 5, Java, Python, or Node.js; experience with Spring Boot or Express.js frameworks.
• Strong leadership and communication abilities.
• Analytical thinking and attention to detail.
• Ability to translate business requirements into technical solutions.

Preferred Qualifications:

• Experience in fintech or customer support technology platforms.
• Familiarity with CES operational domains such as escalation management, partner scorecards, and voice of customer programs.
• Contributions to open-source projects or technical publications.

POSITION TYPE

Regular

We're looking for talented professionals, anywhere in the United States, to join us in bringing smart money management and payment solutions to everyone's fingertips.

At Green Dot, we are evolving to a new and permanent “Work from Anywhere” model designed to maximize the benefits of remote work, promote and enable a strong culture of performance and connectedness, and attract the best and brightest talent who align with our entrepreneurial spirit and mission.

<<>><<>><<>><<>><<>><<>><<>><<>><<>><<>>

JOB DESCRIPTION

Green Dot Corporation is seeking a Lead Software Engineer to join the CES team, focusing on building scalable, secure, and resilient systems that enhance customer experience across multiple support channels.

Key Responsibilities:

• Lead the full software development lifecycle (SDLC) for CRM applications—from requirements gathering to deployment and maintenance.
• Design scalable and maintainable CRM software architectures.
• Write, review, and optimize high-quality code using languages such as .Net, Java, or JavaScript.
• Develop and enforce coding standards and best practices across the team
• Serve as the primary technical authority for CRM platforms (e.g., Dynamics CRM, Salesforce).
• Configure, customize, and integrate CRM systems with other enterprise applications.
• Lead CRM-related innovation pilots and digital transformation initiatives.
• Ensure CRM solutions meet business needs across marketing, sales, and service processes.
• Track project progress, manage timelines, and report to senior leadership.
• Mentor junior developers and foster a collaborative team environment.
• Develop and implement software testing strategies.
• Maintain technical documentation and ensure compliance with regulatory and security standards.
• Architect and develop backend services and APIs to support CES operations including contact center platforms, escalation workflows, and partner management systems.
• Collaborate with cross-functional teams including QA, L&D, and Compliance to ensure seamless integration and performance of CES tools.
• Lead technical initiatives to improve SLA adherence, incident management, and root cause analysis systems.
• Implement observability and monitoring solutions to ensure system reliability and performance.
• Partner with business stakeholders to translate customer journey insights into actionable technical solutions.

Qualifications:

• Bachelor's degree in computer science, Information Technology, or related field.
• 7+ years of experience in software development, with at least 3 years in CRM systems and 2+ years in Team leadership.
• Proficiency in CRM platforms (Dynamics CRM, Salesforce).
• Certifications in CRM platforms (e.g., Salesforce Certified Developer, Microsoft Dynamics CRM Certification) are a plus.
• Experience with cloud platforms (e.g., AWS, Azure), ), Kubernetes, and CI/CD pipelines.
• Familiarity with tools like Jira, GitHub, Confluence, and BitBucket.
• Strong grasp of security and privacy standards relevant to customer data handling.
• Proficiency in SFDC, C++, HTML 5, Java, Python, or Node.js; experience with Spring Boot or Express.js frameworks.
• Strong leadership and communication abilities.
• Analytical thinking and attention to detail.
• Ability to translate business requirements into technical solutions.

Preferred Qualifications:

• Experience in fintech or customer support technology platforms.
• Familiarity with CES operational domains such as escalation management, partner scorecards, and voice of customer programs.
• Contributions to open-source projects or technical publications.

POSITION TYPE

Regular

PAY RANGE

The targeted base salary for this position is $139,900 to $199,300 per year. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate's geographical location.

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Green Dot promotes diversity and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Green Dot provides reasonable accommodations for candidates on request and respects applicants' privacy rights.

Work Authorization Requirement
At Green Dot Corporation, we value diversity and strive for fair and inclusive hiring practices. However, we are currently unable to offer visa sponsorship. All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment, without the need for current or future sponsorship.

Green Dot Corporation (NYSE: GDOT) is a financial technology and registered bank holding company committed to transforming the way people and businesses manage and move money, and making financial wellbeing and empowerment more accessible for all.

Our proprietary technology enables faster, more efficient electronic payments and money management, powering intuitive and seamless ways for people to spend, send, control and save their money. Through our retail and direct bank, we offer a broad set of financial products to consumers and businesses including debit, prepaid, checking, credit and payroll cards, as well as robust money processing services, tax refunds, cash deposits and disbursements. Our Banking as a Service ("BaaS") platform enables a growing list of America's most prominent consumer and technology companies to design and deploy their own customized banking and money movement solutions for customers and partners in the US and internationally.

Founded in 1999 and headquartered in Provo , UT, our company has served more than 33 million customers directly, and now operates primarily as a "branchless bank" with more than 90,000 retail distribution locations nationwide. Green Dot Bank is a subsidiary of Green Dot Corporation and member of the FDIC.

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What We Do: We build simple, seamless and secure financial tools for our customers and powerful solutions that fuel engagement, trust and value for partners.

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Our Mission: We give you the power to bank seamlessly, affordably and with confidence.

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Our Purpose: Access should not be a privilege, and we envision a world where modern banking and money management are at everyone's fingertips—where banking enhances the flow of life.

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Our Values: Stewardship, Trust, Action, High Performance, and Teamwork.

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