Job Details

Metro Transit Operations Unit Manager

Plans, directs, and controls financial, administration, and program management functions for Metro's Transit Operations Unit, including performance analysis and staffing; integration of new rail, bus, or other capital projects; and oversight of Metro's transitional duty/return to work (TD/RTW) program in support of agency goals and objectives.

Recruitment Timelines: Interviews are projected to be scheduled for the week of September 29, 2025. These dates are subject to change.

Oversees the development, analysis, and reporting of the annual operating and capital budgets in support of Metro Transit Operations.

Directs the monitoring and analysis of on-going financial forecasts and expenses to ensure compliance with both the adopted budget and Metro operational goals.

Authorizes the reallocation of resources to resolve operational problems and/or changes in operational priorities.

Directs the activities of the Metro transitional duty/return to work (TD/RTW) program professional staff.

Oversees technical development, evaluation analysis, reporting, and monitoring of performance of the TD/RTW program.

Ensures that TD/RTW program processes and management of all cases comply with local, state, and federal laws and statutes, along with Metro rules, policies, and processes.

Establishes, coordinates, and implements policies and standard operating procedures for the TD/RTW program, including directing the utilization of new technologies to support program needs, and improve accountability and efficiency.

Ensures operational effectiveness through monitoring of staffing and cost efficiencies and organizational issues.

Reviews board reports, policies, procedures, and other written communications.

Liaisons with Labor Relations on all collective bargaining agreement issues.

Consults with and advises management and staff on policies, procedures, and practices relating to compliance with federal, state, and local laws governing Metro major capital projects.

Participates in management meetings and decision-making processes to provide a strategic approach to Transit Operations' problems and issues.

Serves as Project Manager on major administrative and analytical projects.

Represents the Executive Officer at meetings, task forces, and conferences with staff and outside agencies.

Represents Metro in public policy presentations, depositions, and court appearances.

Recruits, supervises, trains, mentors, motivates, and evaluates assigned staff.

Communicates and implements safety rules, policies, and procedures in support of the agency's safety vision and goals; and maintains accountability for the safety performance of all assigned employees.

Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out. May be required to perform other related job duties.

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

• Bachelor's Degree in Business or Public Administration or a related field; Master's Degree in a related field preferred
• Five years of relevant management-level experience performing financial and operating performance analysis; experience in the area of public transportation preferred
• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions

Preferred Qualifications:

• Experience leading teams and collaborating across departments to develop and implement projects, board reports, and presentations.
• Experience applying principles of contract management, financial analysis, and organizational management, including budgeting, staffing, and labor planning.
• Experience developing budgets, forecasts, and cost estimates to support operational and capital planning.
• Experience analyzing problems, recommending solutions, and exercising sound judgment, with a focus on leadership development.
• Experience performing complex financial and operational modeling, managing strategic programs and projects, and preparing comprehensive reports.

Knowledge of:

• Theories, principles, and practices of financial and organizational management
• Theories, principles, and practices of the provision of bus and rail transportation services
• Administrative principles and methods, including goal setting and monitoring, budget development and implementation, staffing/labor planning, and personnel administration
• Applicable federal, state, and local laws, rules, regulations, standards, and labor agreements, including California Public Utilities Commission (CPUC) rail operating rules, Federal Railroad Administration design and engineering guidelines, and Department of Transportation (DOT) traffic design and engineering
• Metro operating guidelines, rules, and regulations governing vehicle and service area operations
• Theories, principles, and practices of RTW, Americans with Disabilities Act (ADA), and Transitional Duty functions, along with applicable federal, state, and local laws, rules, and regulations, labor agreements governing ADA, TD/RTW, and Human Resources work allocation
• Research and report preparation methods
• Modern management theory and practice
• Individual and group dynamics
• Leadership development

Skill in:

• Performing complex financial and operational performance modeling and analysis
• Managing strategic and sensitive programs and projects
• Understanding transit operations, construction, planning, federal funding, and public involvement
• Determining strategies to achieve operational goals
• Analyzing situations, identifying problems, recommending solutions, and evaluating outcomes
• Exercising sound judgment and creativity in making decisions
• Communicating effectively orally and in writing
• Preparing comprehensive reports and correspondence
• Interacting professionally with various levels of Metro employees and outside, legal, and medical representatives
• Supervising, training, mentoring, and motivating assigned staff

Ability to:

• Compile, analyze, and interpret complex data
• Communicate complex ideas in a concise manner
• Understand, interpret, and apply laws rules, regulations, labor agreements, policies, procedures, and resource limitations
• Read, write, speak, and understand English

Physical Effort Required:

• Sitting at a desk or table
• Operate a telephone or other telecommunications device and communicate through the medium
• Type and use a keyboard and mouse to perform necessary computer-based functions
• Communicating through speech in the English language required

Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro's Equal Employment Opportunity Program.

Selection Procedure: Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.

Application Procedure: To apply, visit Metro's website at www.metro.net and complete an online Employment Application. Computers are available to complete online Employment Applications at the following Metro locations:

• METRO Headquarters, Employment Office One Gateway Plaza Los Angeles, CA 90012 Open: Monday through Friday, 8am-4pm (Closed Sat & Sun)
• Metro Talent Hub 8501 S. Evermont Place Los Angeles, CA 90044 Open: Monday through Friday, 9am-5pm (Closed Sat & Sun)
• East Los Angeles Customer Center 4501 B Whittier Blvd Los Angeles, CA 90022 Open: Tuesday through Saturday, 10am to 6pm (Closed Sun & Mon)
• Wilshire/Vermont Customer Center 3183 Wilshire Blvd, Ste 174 Los Angeles, CA 90010 Open: Monday through Friday, 10am-6pm (Closed Sat & Sun)
• Rosa Parks Customer Center Willowbrook/Rosa Parks Station 11720 Wilmington Ave Los Angeles, CA 90059 Open: Monday through Friday, 6am to 6:30pm (Closed Sat & Sun)

Telephone: (213) 922-