Job Details

Position: Customer Service Representative

Location: Remote

Compensation: Top of Industry Compensation & Benefits

About Pique

From our revolutionary wellness and beauty supplements and content to our mission driven, high-growth culture and data-driven discipline – Pique operates at the forefront of eCommerce and brand building. We entrust each member of our team to become world-class experts at what they do and are committed to cultivating the leader in every person that joins us.

Job Description

Pique is searching for an articulate, detail-oriented, and empathetic individual who can quickly make contributions to our Customer Experience team. We strive to provide flawless, personalized support to every Pique enthusiast on the planet, ensuring that each customer's experience is a delight. Thus, winning candidates for this role must be self-motivated and energetic problem solvers with a passion for ensuring a positive and individualized online buying experience.

Responsibilities

• Represent the company as the initial point of contact for all customer requests and inquiries, be able to respond thoroughly, thinking of the request, empathizing with the customer, and exceeding expectations.
• Create strong customer brand loyalty and relationships by personalizing and adding a touch of Pique Love to all touch points.
• Provide personalized, professional support via email and SMS.
• Share customer feedback with the internal Pique team to improve future marketing promotions and website experience.
• Identify and remove obstacles in the customer journey and work cross-functionally with other departments to implement positive and effective change.
• Managing time and daily workflow to meet all customer engagement KPIs.
• Communicate daily with the Customer Experience Manager as well as other key stakeholders.
• Other duties are essential to providing stellar customer service.

Requirements

• Ability to work in PST timezone (8hr. shifts), weekend availability a MUST
• This is a full-time position; you must be able to work 40 hours per week
• Strong written and verbal communication skills
• Strong organization and time management skills; ability to manage multiple priorities
• Agile when faced with unexpected changes and time constraints
• Strong listening and empathy skills
• Strong attention to detail
• Strong team player with an entrepreneurial drive
• Experience working in smaller, high-growth companies is a plus
• MUST have experience with Gorgias or Richpanel (CX platforms), Shopify, and Recharge
• If you have experience with Attentive, Loyalty Lion, and Okendo, that is a plus