Job Details

Overview

The Receptionist provides exceptional service by greeting and assisting visitors and answering inbound calls. Maintains a professional image of the company by providing prompt, courteous, and efficient service. May be cross-trained to assist in other SPS service areas such as mail/shipping operations, hospitality, and general office/facilities work based on operational needs to provide a top-tier customer experience.

Main Functions

• Primary function of reception/concierge: answer all calls/correspondences and provide an exceptional customer service experience for all incoming/outgoing visitors.
• Light facilities/hospitality work: assist customers with opening troubleshooting tickets, help order supplies, stock kitchens/service areas with supplies, and set up/tear down conference rooms for meetings/events as needed.
• Mail Service: assist mail services as needed, including sorting/distributing mail and receiving/tracking packages.

Duties and Responsibilities

• Provide 5-star customer service to all employees and visitors in all forms of communication.
• Answer and route incoming telephone calls to the appropriate person.
• Ensure visitors complete, sign, and understand NDA responsibilities.
• Log visitors into the registration system and activate temporary badges as needed.
• Issue facility access cards to employees and manage access for those with badge issues.
• Route calls appropriately, handling some confidential inquiries professionally and promptly.
• Prioritize calls and escalate issues to the proper chain of command.
• Maintain current phone and speed dial lists; train backups and provide guidance on policies and procedures.
• Notify employees on inbound deliveries or direct deliveries to the Mail Room as appropriate.
• Provide light administrative support (scheduling meeting rooms, ordering catering, assisting other teams with various tasks).
• Recover loaned access cards and coordinate with Security as needed.
• Build professional relationships with customers and other teams; maintain a neat reception area and replenish supplies.
• Support barista/pantry/conference/kitchen areas and perform meeting room setups as required.
• Monitor and replenish office supplies; assist with copy/print orders and equipment as needed.
• Maintain professionalism and composure when interacting with callers/visitors.
• Assess additional support needs for sensitive inquiries and provide back-of-house coverage as needed.
• Proactively seek additional work during downtime and deliver strong client satisfaction.

Qualifications and Education Requirements

• High School Diploma (or equivalent) required.
• 1-3 years of prior work experience, preferably in administrative/reception/concierge roles.
• Ability to work assigned hours determined by the manager.
• Excellent organizational and time management skills; strong problem-solving abilities.
• Strong written and verbal English communication skills; customer-service oriented.
• Ability to multi-task, prioritize, and adapt to changes; maintain confidentiality.
• Computer proficiency for systems used in SPS service areas (multi-phone line systems, PC/Mac, MS Office, copiers/scanners, fax/mail machines).
• Professional appearance and attitude; adherence to policies and procedures.

Physical Demands

• Ability to lift/move up to 40 lbs. and handle packages with a rolling cart (up to 60 lbs).
• Ability to walk, bend, kneel, stand, and/or sit for extended periods; manual dexterity for office equipment.

Travel

None or negligible

Other Duties

This job description is not a comprehensive listing of activities, duties, or responsibilities and may change at any time with or without notice.

Pay Range

$23 - $24 USD

What We Offer

• Career Growth: An opportunity to learn new skills and pursue other career opportunities.
• Learning & Development: SPS promotes a culture of learning to help you develop.
• We Recognize Talent: Various recognition programs for all levels of employees.
• Benefit Offerings: Medical, Dental, Vision, HC FSA, DCFSA, HSA, 401k with matching, and other benefits; note: offerings may vary by role.

Equal Employment Opportunity

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation, or any other status protected by applicable law.