Job Details

Formal Title : Mathnasium Assistant Center Director

Overview

The Mathnasium Assistant Center Director is responsible for directly assisting the Center Director with sales and administrative tasks required to run a center efficiently, in addition to providing educational support and leadership to the instructional floor. They take ownership of the center's effectiveness and are empowered to take appropriate action when necessary. They assist with sales tasks, such as making care-calls, following up with warm leads to schedule center visits, and having an enrollment conversation with a walk-in customer when the Center Director is occupied. They also assist with administrative tasks such as creating binders, reordering workout plans, and logging student progress. When there are no administrative or sales tasks, they join the instructional floor to provide instruction to students and support the instructional staff. The Assistant Center Director supports training, coaching, and developing the instructional staff to achieve top performance and assists the Center Director in day-to-day operations as the second highest leadership role in the center.

Responsibilities

• Assistant Center Principles, Educational Experts, and Administrators:
• Support the Center Director in managing all aspects of center operations to ensure it runs efficiently
• Ensure all administrative duties are completed, such as creating binders for students, entering student progress into the center management system, and coordinating with the Center Director to modify student learning plans / workout plans
• Position students and team members for success by providing educational materials
• Administer educational assessments to diagnose learning gaps and create learning plans for students
• Take accountability / ownership of decisions, actions, choices, and outcomes

• Assistant Sales Managers and Customer Service Specialists:
• Successfully enroll leads in person or over the phone by staying customer focused, using Mathnasium sales tools, overcoming obstacles, and building relationships for exceptional service
• Interact with parents to build rapport, establish trust, and answer inquiries
• Sell the Mathnasium program and conduct enrollment conversations with parents
• Ensure parents and students have a positive customer experience

• Instructional Leaders, Trainers, and Support
• Provide support to the instructional floor and staff to ensure student educational success and quality instruction
• Provide on-the-job training / coaching to help employees achieve top performance
• Join the instructional staff to provide instruction when necessary
• Build relationships to motivate and lead the team
• Identify training needs and provide coaching and feedback to improve performance
• Develop team effectiveness by enhancing communication and collaboration

• Characteristics
• Ambitious: commit to developing leadership capabilities and continuous learning
• Resourceful: support all center aspects and understand the Mathnasium method to maximize efficiency
• Decisive: make tough decisions, prioritize tasks, and handle challenges on the floor
• Encouraging: promote a positive learning environment and support teammates

• Tasks Performed
• A Great Center Location:
• Monitor and maintain exterior and interior center décor to attract leads and create an optimal learning environment
• Maintain center cleanliness and delegate cleaning responsibilities

• Exceptional People
• Inform new employees of dress code
• Coach staff on Mathnasium methods and teaching tools
• Motivate and encourage employees to excel
• Coach and train staff on interactions with parents and students
• Lead staff meetings and improve team cohesion and accountability
• Observe interactions and intervene to improve communication and performance
• Model exceptional customer service

• Lead Generation
• Implement and promote a referral program
• Remind parents about referrals during enrollment conversations and conferences

• Lead Conversion
• Respond promptly to leads and provide exceptional service
• Receive leads via in person, email, phone, and microsite; use CRM to manage tasks and improve conversion
• Utilize the M-A-T-H model and promote promotions to encourage enrollment
• Demonstrate the Mathnasium Method to potential clients and use resources to facilitate enrollment
• Follow up with leads to answer questions and overcome objections
• Set expectations with parents about progress and attendance
• Conduct initial student assessments and create Learning Plans

• Right Materials
• Choose and administer assessments to identify learning gaps and create Learning Plans
• Enter assessment data into software and update binders accordingly
• Monitor and adjust Learning Plans based on progress
• Create and maintain student binders and ensure materials are ordered
• Evaluate progress using assessments, Mastery Checks, and interactions

• Right Instruction
• Manage the center environment to control flow of students, parents, and staff
• Ensure student engagement and instructional staff interactions
• Oversee student Workout Plans and attendance
• Maintain records of Learning Plan progress, engagement, and behavior
• Manage student incentive programs and rewards cabinet
• Ensure student safety and center safety throughout operations
• Delegate instructional leadership duties as appropriate

• A Real Parent Relationship
• Be the primary point of contact for parents regarding student progress and questions
• Foster welcoming communication by phone, in person, and via email
• Hold conferences to discuss progress and resolve issues
• Distribute progress reports and solicit parental feedback
• Maintain ongoing communication to support customer satisfaction and retention
• Send updates and promotions to parents and manage expectations for progress
• Make monthly Care Calls to parents for feedback and progress updates

• Management
• Monitor center performance, training, staffing, student achievements, and profitability
• Regularly evaluate staff for growth and potential
• Delegate tasks and empower employees when appropriate
• Prepare center operations, policies, and CRM usage to optimize performance
• Monitor security risks and ensure compliance

• Additional Responsibilities
• In addition to tasks of Instructor and Lead Instructor, possess knowledge of these roles as detailed in their job descriptions

Right to Information

The Mathnasium Mission

Teach children math so they understand it, master it, and love it.

Math can change their lives, and they can change the world.

Mathnasium makes math make sense, building children's confidence and a deep understanding and lifelong love of mathematics. With more than 1,000 locations on four continents, our franchised and company-owned learning centers provide tutoring from pre-K through high school.

The Mathnasium Method increases a child's math competency and improves their lives by opening the doors to higher education, greater career opportunities, and a better future. It is in that sense that we aim to change the world ... one child at a time.

Our teaching method, the Mathnasium Method, is the life's work of Larry Martinek, Mathnasium's Chief Instructional Officer and a teacher and math teaching consultant in the Los Angeles area for more than 35 years. The Mathnasium Method uses a time-tested, customized program which stems from a unique assessment to identify what students need to improve their math skills. We offer personalized instruction, proprietary worksheets, and games to build Number Sense and provide a fun and supportive environment in which children can learn and practice math.