Job Details

Overview

VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has 40,000 employees in more than 40 locations in North America, Asia, Europe, Africa, and the Caribbean. We deliver omnichannel and multilingual support, software development, quality assurance, CX advisory, and automation & process excellence to the world's most-respected brands.

VXI is one of the fastest growing, privately-held business services organizations in the United States and the Philippines, and one of the few US-based customer-care organizations in China. VXI is backed by private equity investor Bain Capital. Our initial partnership ran from 2012 to 2016 and included expansion across the US, Philippines, China, and Central America, as well as the acquisition of Symbio. In 2022, Bain Capital re-invested after completing a buy-out from Carlyle.

For more information about VXI, visit: www.vxi.com. For more information about our partnership with Bain, please visit:

About the Opportunity

The Director of IT Security is a hands-on leadership role that will lead the organization's security operations and compliance programs to safeguard systems, data, and infrastructure. This role is responsible for managing endpoint and email security, monitoring and analyzing security events, responding to incidents, maintaining security policies, and ensuring regulatory compliance. The ideal candidate will combine hands-on technical expertise with leadership skills to drive proactive security initiatives and foster a strong security culture across the organization.

At VXI, we don't rely on the way things have always been done. We are built for agility, speed, and results. We question and measure everything. Results driven, focusing on execution. Fiercely proud of our startup DNA.

Key Responsibilities

• Lead and mentor a small team of security analysts/engineers.
• Manage and monitor endpoint protection, detection, and response (EDR) solutions.
• Maintain and administer the secure email gateway to prevent phishing, spam, and malware.
• Monitor, analyze, and correlate security logs to identify threats and vulnerabilities.
• Secure and monitor cloud platforms (Azure, AWS, GCP) and SaaS applications (e.g., M365, Salesforce, Workday).
• Coordinate Vulnerability Assessment and Penetration Testing (VAPT) and ensure remediation.
• Maintain and update security policies in the Information Security & Systems Manual (ISSM).
• Assist with compliance efforts and act as point of contact (POC) for IT audits (PCI-DSS, SOC 2, ISO 27001, HIPAA, HITRUST).
• Conduct phishing campaigns and employee security awareness training.
• Collaborate with IT, engineering, and business stakeholders on secure project execution.
• Lead all incident response calls, ensuring hands-on involvement in containment, investigation, remediation, and post-incident review, including after-hours as required.

Qualifications

• 5–8 years of experience in IT security operations, with at least 1–2 years in a leadership or team lead role.
• Proficiency with SIEM tools, EDR solutions, and log analysis.
• Hands-on experience with cloud security (Azure, AWS, or GCP) and SaaS platforms.
• Experience with compliance frameworks such as PCI-DSS, SOC 2, ISO 27001, HIPAA, HITRUST.
• Strong incident response and vulnerability management skills.
• Excellent communication and team leadership skills.
• Security certifications preferred: CompTIA Security+, CEH, CISSP, or CISM.
• Excellent verbal and written skills with the ability to communicate technical compliance to any audience.
• Strong analytical and problem-solving skills.
• Must be able to thrive in a fast-paced dynamic environment with complex processes, rapid change, and multiple demands across the organization.
• Business Process Outsource experience preferred.
• Requires working during US business hours.
• Able to work within standard US business hours, Monday to Friday from 8am – 5pm ET.

This description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive, nor the specific duties of any one incumbent.

Work Type: Full-Time, Permanent

Location: Charlotte NC, Atlanta GA, Lubbock TX, Tucson AZ, or Los Angeles CA

Pay: From $120,000 annually, and commensurate with experience.

A remote work arrangement may be available to top caliber candidates.

Seniority

• Director

Employment type

• Full-time

Job function

• Information Technology and Management

Industries

• Outsourcing and Offshoring Consulting