Job Details

Overview

We care about your career and are known for having the absolute best people in the industry. When you join us as a Director of Engineering you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

As a Director of Engineering at Beverly Hills Hotel, here are just some of the great benefits you will receive:

• Complimentary stays with breakfast included in all 9 Dorchester Collection hotels – stay twice a year at each hotel!
• 50% off at bars and restaurants within all of our Dorchester Collection hotels
• World class development opportunities (Service Excellence Training, Diversity Equity Inclusion & Belonging Trainings, Monthly Lunch & Learns)
• Social events throughout the year, including Quarterly Employee Appreciation Day events, Quarterly Employee Awards, Annual End of Year Gala
• Free Meals on Duty OR Workday Lunches in the form of a prepaid contactless card
• Exclusive Access to a discount platform featuring 1000s of retailers

As a Director of Engineering at The Beverly Hills Hotel, compensation will range between $175,000-$180,000 annually.

Responsibilities

• Director of Engineering is responsible for communicating clearly and precisely with guests, management and co-workers to their fullest understanding. They provide timely feedback and a display of urgency with each request during the day. This will include having working knowledge of Outlook and Nexus as communication tools, working well under pressure and in emergency situations, is a clear thinker and can resolve problems to ensure our guests receives nothing but the best experience.
• Ensures NEXUS usage and optimization from all team members. Analyzes customer feedback and forms appropriate action plans. Participates in active guest recovery for missed expectations. Directs team members to strive for continuous improvement and excellence in all areas of responsibility.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising work performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Develops a meaningful budget and monthly tracking of expenses program.
• Fulfills special guest requests related to channels, temperatures, and occasions through the direction of the Director of Engineering.
• Maintains luxury hotel standards by reporting and correcting imperfections in coordination with other positions.
• Coordinates with other departments and extended hotel team to ensure alignment and effective communication.
• Provides specifics on how the department and hotel are cared for; adheres to reasonable accommodations to enable performance of essential functions.

While performing the duties of this job, the employee is regularly required to stand and talk or hear. The Director of Engineering is occasionally required to walk; sit.

Qualifications

• Ability to communicate clearly with guests, management, and colleagues; able to work under pressure and in emergency situations.
• Experience with budget development and expense tracking.
• Strong leadership and supervisory experience including hiring, training, and performance management.

Seniorities and Employment

• Seniority level: Director
• Employment type: Full-time
• Job function: Engineering and Information Technology
• Industry: Hospitality