Job Details

Overview

Your Role

The Platform Strategy and Operations Team is focused on optimizing Salesforce solutions and maximizing value across the enterprise. Salesforce is an enterprise platform targeted to help accelerate our transformation program, enable innovation, and help realize our vision for a reimagined healthcare system. Our team works cross-functionally to link our key business strategies and initiatives with our platform roadmap and day-to-day operations. We are responsible for driving critical business and vendor alignment, defining and executing the enterprise product roadmap, and maintaining operational excellence.

The Business Systems Analyst Consultant, reporting to the Platform Strategy and Operations Team's Sr Manager, will play a key role in the digital transformation of Blue Shield of California's sales and enrollment experience. This hands-on role will be accountable for collecting and rationalizing business requirements, creating future state designs, writing user stories and more across various business areas.

Responsibilities

• Collect and rationalize business requirements across various business areas.
• Create future state designs and write user stories.
• Collaborate with cross-functional teams to align business strategies with the platform roadmap and day-to-day operations.
• Contribute to the digital transformation of sales and enrollment experiences at Blue Shield of California.

Qualifications

• Requires a bachelor's degree or equivalent experience
• Requires at least 7 years of prior relevant experience
• Working knowledge of Salesforce
• Knowledge of Pegasystems is a plus
• Healthcare industry experience preferred
• Ability to identify, analyze, and resolve cross-functional problems related to business operations utilizing statistical analysis
• Advanced knowledge of and ability to perform analyses, process mapping, root-cause, risk, and requirements data gathering (requirements eliciting writing and review)
• Highly skilled in interpersonal and verbal/written communications, flow and process diagramming presentations, analytical and problem-solving skills
• Able to work in a strong collaborative environment while independently delivering results
• MS Office experience required including Word, Excel, PowerPoint, Outlook and Teams; JIRA and Tableau experience a plus