Job Details

Shift Lead

Shift Leads will wear many hats in order to deliver a gold standard experience to all customers. All Shift Leads are expected to become cross-trained in all three areas of the business: Service, Production and Maintenance/Sanitation as a Team Member prior to being considered for a Shift Lead position. Our goal is to develop Shift Leads who can oversee the productivity of Team Members on every shift they work. Shift Leads are operational experts, who can teach and coach new Team Members while being a role model for providing a gold standard experience to our customers.

The intellectual and physical demands described below are representative of what must be met by a Shift Lead to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Lift and carry, push or pull heavy objects up to 40 pounds

Kneel, bend, twist or stoop

Ascend or descend stairs

Reach and grasp objects (including above head and below waistline)

Excellent verbal & written communication (can answer a telephone, operate a tablet & computer)

Cleaning tables, floors, equipment and other areas of the Restaurant (sweep, mop, restrooms, etc.)

Follow proper safety procedures when handling and/or preparing food

Ability to multitask

Work on their feet for several hours at a time

Available to work weekends (Friday, Saturday, Sunday) and holidays

o Availabilities need to meet the needs of the business

Additional requirements:

Provide all Customers with quick and friendly service

Work together as a team, delegating to Team Members to complete tasks and assignments to ensure continuity of service

Work under pressure and at a fast pace

Take initiative

Comply with all Company policies

The ability to report to work at the prescribed time for each scheduled shift and to fulfill the job requirements for the duration of the shift or until relieved of all duties by a direct next Lead

The ability to interact productively with co-workers

The ability to understand and follow posted work rules and procedures

The ability to receive constructive criticism in a professional manner

To perform all work-related tasks as assigned by your Assistant Lead and above

Roles and responsibilities:

-Being punctual and following attendance policy

-Actively trains Team Members & cross trains often

-Position and adjust as conditions change with DSPT's

-Complete Daily Food Safety checklist and Procedures & Policies

-Completes and leverages Shift Lead Squadle table to complete:

-Travel Paths every 30 Minutes on Squadle

-Conducts Pre-Shift Checklists on Squadle

-Follow Shift Reminders to wash hands, change towel buckets,

-Sets Targets every shift that meet company expectations

-Address customer complaints promptly and use Customer Recovery when appropriate

-Troubleshoot Tech & Equipment issues as conditions arise

-Digital Ambassador that helps assist customers when using mobile ordering, McDelivery, & Kiosks

-Drives Customer insight via VOICE survey responses

-Trains Team Members and help drive new products roll outs

-Consistently coaches safety procedures & reports any customers & employees incidents

-Supports the restaurant's profitability goals, examples include:

• Labor hour goals are achieved.
• Verifying time punches are accurate
• Ensure all breaks are given to comply with California Law with no exceptions
• Food Cost procedures are coached consistently
• Submit and Verify Truck Deliveries, Waste, and Inventory
• Verifying employee meal policy is adhered to
• Maintains quality control by providing golden standard products
• Cash handling procedures are executed daily
• Ensures planned maintenance & daily maintenance tasks are being completed

Benefits:

Effective April 1st 2024 the hourly pay rate will start at $22 an hour.

• Free meals per shift are provided
• Eligible to earn up to 40 hours in Sick Pay a year, after 90 days worked
• Eligible to earn up to 40 hours in Vacation Pay a year, after 1 year worked.
• National Employee Discount via McDonalds App 30% at all participating McDonalds
• Free uniforms (shirts, nametags, & apron) request as needed
• Tuition Assistance up to $3,000 yearly/or English Under the Arches eligible if

*You work a minimum of 15 hours per week, and in good standing

• McDPerks Discounts Rewards Program

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. We will ensure that individuals with disabilities are provided reasonable accommodation(s) to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the restaurant you are applying to request accommodation(s).

This job posting contains general information about working in this restaurant. This job posting is not a complete description of all duties of the job. People who work in this restaurant perform several different tasks every shift and this posting does not list every essential function of the job.