Job Details

With over 20 years of experience, we are dedicated to providing support services that empower adults with disabilities to lead independent, fulfilling lives in a safe and supportive environment. Partnered with the Department of Developmental Disabilities and local Regional Centers, we ensure our clients have every opportunity to exercise their rights, build meaningful relationships, and uphold their responsibilities for the highest quality of life possible.

About the role

We are seeking a dynamic and experienced Direct Support Professional (DSP) Manager to lead and oversee our team of Direct Support Professionals. The DSP Manager is responsible for ensuring exceptional client care, supporting professional growth among staff, and maintaining strict compliance with all regulatory and organizational standards. The ideal candidate will bring strong leadership, professionalism, and conflict resolution skills to foster a positive, high-performing workplace.

Job Title: Direct Support Professional (DSP) Manager
Location: Los Angeles, CA
Salary Range: $20+ hourly (commensurate with experience)

Employment Type: Full-Time

What you'll do

Leadership & Team Management

• Supervise, mentor, and support a team of Direct Support Professionals.
• Facilitate weekly team meetings to communicate updates, address challenges, and reinforce best practices.
• Provide ongoing one-on-one coaching and performance management, including setting clear expectations, delivering feedback, and conducting evaluations.
• Participate in weekly management meetings and communicate effectively by delivering timely comprehensive updates on client operations.

Client Care Oversight

• Ensure the delivery of person-centered services that promote client independence and well-being.
• Conduct regular assessments to monitor client progress and adapt care plans as needed.
• Address client and family concerns in a timely, professional, and compassionate manner.

Operational & Compliance Management

• Monitor and maintain compliance with company policies, licensing regulations, and state/federal requirements.
• Accurately review and approve staff timecards via MITC/EVV, ensuring corrections are made as needed to prevent payroll discrepancies.
• Maintain accurate and timely documentation, including service plans, incident reports, and staff records. Support quality assurance initiatives through audits, inspections, compliance checks, and weekly house check-ins.

Conflict Resolution & Professional Development

• Mediate and resolve workplace conflicts with professionalism, fairness, and discretion.
• Foster a respectful and collaborative work culture by modeling effective communication and problem-solving.
• Develop and implement staff training programs to support growth in professional conduct, conflict resolution, and client care.
• Partner with internal teams to support organizational goals and improve service delivery.
• Build and maintain strong relationships with external stakeholders, including regulatory agencies, Regional Centers, and community partners.

Qualifications

• Bachelor's degree in Social Work, Human Services, Psychology, or related field preferred; equivalent experience may be considered.
• 3+ years of experience in a managerial role within the human services field.
• Strong understanding of person-centered planning and best practices in direct support services.
• Proven experience in compliance oversight, staff performance management, and conflict resolution.
• Excellent leadership, communication, and organizational skills.
• Proficiency in documentation and record-keeping systems.
• Ability to manage multiple priorities, adapt to changing needs, and maintain professionalism under pressure.
• Must maintain current certification in First Aid, CPR, CPI