Job Details

Join to apply for the General Manager role at milk + honey

Job Overview

Are you a leader who drives intentional acts of kindness with the goal of enhancing the world through personal connection and purposeful action? We prioritize excellence, inclusiveness, and integrity, and we are looking for individuals who demonstrate these values. If that sounds like you, we invite you to apply for the position!

About milk + honey

milk + honey is a thriving collection of day spas, salons, and medSPAs dedicated to helping people relax, feel good, and prioritize their well‑being. Guided by our core values—kindness, connection, integrity, inclusiveness, and excellence, we create a welcoming space where guests can unwind and enjoy high‑quality self‑care services.

Essential Duties & Responsibilities

• Financial Targets and Revenue: Commit to P+L oversight and management, driving revenue growth and profitability.
• Guest Experience Oversight: Own overall guest experience, ensuring location brand standards are maintained and a positive NPS score aligned with company standards.
• Team Leadership and Development: Oversee hiring, training, and development of all staff, coach leadership teams and medSPA team focus, manage operational people aspects of medSPA teammates and partner with medSPA Medical Director, grow medSPA revenue, manage inventory within budget, lead concierge team toward on‑brand guest experiences and achieve sales, rebooking, and membership targets.
• Employee Relations: Foster a positive and inclusive work environment, address employee concerns, and ensure compliance with labor laws.
• Marketing and Brand Strategies: Drive local and community marketing strategies, collaborate with community partners, and utilize social media to promote spa + medSPA services.
• Operational Excellence: Ensure all spa operations run smoothly and efficiently, including inventory management, scheduling, and compliance with health and safety regulations.
• Talent Management: Oversee hiring, onboarding, succession planning, promote engagement and retention, partner with stakeholders to meet hiring targets, and develop strategies to retain top talent.

Qualifications

• Bachelor's Degree or equivalent experience.
• 5+ years of overseeing a team of 50+ people.
• Previous experience with P+L management, owning and increasing revenue, and driving guest experience with luxury brands.
• Self‑starter and autonomous, with ability to work independently and as part of a team.
• Comprehensive understanding of essential systems and programs for leadership.
• Availability to respond to protocol and system questions from the leadership team.
• Calm and clear response in high‑pressure situations.
• Personify milk + honey's core values in every interaction.
• Proactive partnership with HQ.

Benefits

• Competitive compensation plan
• Affordable Health, Dental, and Vision plans after 30 days
• Paid Time Off upon hire
• Matching 401(k) Plan
• Company‑Paid Basic Life/AD&D
• Internal growth and mobility
• m+h Monthly Spa Credit
• Generous discounts on spa, salon, and medSPA treatments and products
• Training opportunities and continuing education
• LA Gym discount
• Parental leave program
• Paid volunteer time off

Why You'll Love It Here

• Embrace kindness: Supportive environment where your well‑being and guests come first.
• Foster connection: Build deep, meaningful relationships with guests and team members.
• Integrity at every turn: Deliver high‑quality services aligned with our ethical standards.
• Celebrate inclusiveness: Diverse team with varied styles and perspectives.
• Pursue excellence: Ongoing education, creativity, and personal growth.

Compensation

$85,000-$100,000 annually