Job Details

You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Position: Customer Service Associate (Medical Device)

Shift: Monday-Friday 7am-3:30pm or 5am-1:30pm

Pay: $25-$30 per hour

Overview:
• Eloquently communicate over the phone, while receiving high volumes of incoming calls for orders, inquires, and payments
• Lead with a strategic approach while immersed in the detail, and maintain an awareness of the bigger picture such as inventory levels, shipping timelines, and customer priorities
• Proactively maintain company database in Customer Relationship Management and ERP software system
• Collaborate throughout the company including Sales, Accounting, Inventory Management, Quality Assurance, Marketing, Shipping, etc.
• Function as a back up for international order processing
• Assist in completing company projects

Skills/Qualifications:
• 2-3 years of experience in an in-office customer service role.
• Strong organizational skills, comfortable with managing multiple tasks through prioritization.
• Able to fluidly communicate as the corporate voice to build strong partnerships with the medical community, primarily through telephone & email communication.
• Able to interact with customers and sales representatives to address delicate situations in a professional manner.
• Able to understand and elaborate on our product line.

Nice to Have Skills:
Previous medical device/life science organization exposure preferred.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

* We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we're dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

* This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.