Job Details

Job Description

Job Requirements

We currently have an opening for an Order Data Entry and Shipment Claims position and looking to fill ASAP. This is an office-based role, temp to hire, with the following details:

• Schedule: Monday to Friday, 8:00 AM - 4:30 PM
• Rate: $20.00 - $21.00 per hour
• Start date: Immediately for the right candidate

Primary Responsibilities:

Shipping Claims & Logistics Support (FedEx & UPS)

• Investigate and file claims for lost, misdelivered, or damaged packages, including missing contents.
• Follow up with FedEx and UPS to ensure all claims are resolved and TomaxUSA receives appropriate reimbursement.
• Coordinate with customs agents and customers to resolve international clearance issues.
• Initiate address corrections, reroutes, or "return to sender" requests through carrier customer service or online portals.
• Proactively resolve shipment-related issues to ensure successful and timely delivery of all customer orders.

Returns Processing

• Log all returned packages into the OMS (Order Management System).
• Contact customers to confirm updated shipping addresses for returned items.
• Create sales orders for re-shipments and provide customers with new tracking information.

Order Entry & Customer Service

• Accurately enter new purchase orders into the OMS (Office Master System).
• Review and verify pricing, imprint and shipping details, and customer information on all incoming POs.
• Communicate with customers to clarify discrepancies, provide updates, and ensure smooth order fulfillment.
• Respond to customer service inquiries in a prompt and professional manner.
• Maintain accurate and up-to-date records of all orders and customer interactions.
• Develop a strong understanding of the company's products and services to support efficient order management.

Skills & Qualifications

• Strong written and verbal communication skills for effective interaction with internal teams, and shipping carriers
• High attention to detail with excellent organizational and time management abilities
• Proficiency in Microsoft Office applications, especially Outlook, Excel, and Word
• Basic understanding of FedEx and UPS shipping procedures (preferred, but not required)
• Comfortable learning and using order management systems (OMS) and other office software
• Able to investigate issues independently and follow through to resolution
• Strong data entry and typing skills with a focus on accuracy and efficiency
• Ability to multitask and adapt in a fast-paced, deadline-driven environment
• Self-motivated, dependable, and eager to take initiative and contribute to a team
• Willingness to take on additional related tasks and responsibilities as assigned by management

Additional Information

Meet Your Recruiter

Industry Branch

• 626-###-####
• ...@piratestaffing.com

Pirate Staffing does not discriminate against any applicant or personnel because of race, color, religion, sex, sexual orientation, national origin, disability, age, veteran status, genetic information or any other status protected by law.