Job Details

We are hiring for a DIY- Pack Customer Service Representative to work in the Marketing department for the City of Pico Rivera for a leading creative packaging and display partner to brand marketers, retailers, and e-commerce.

Schedule:

Monday-Friday 8:00am-5:00pm, may require some overtime depending on business needs.

Pay rate:

$26.00-$28.00/hr

JOB FUNCTION:

Working in customer service is exciting because it provides a continuous learning environment. You'll gain in-depth knowledge about DIYPack's products, services, and processes, as well as develop expertise in handling customer inquiries and resolving various issues. This continuous learning and development can contribute to personal and professional growth, enhancing your skills and expanding your knowledge base. By providing exceptional customer service, you help build customer loyalty, drive repeat business, and maintain a positive brand image. Your contributions play a vital role in the growth and success of the company.

What am I responsible for?

• Respond to customer inquiries via chatbot messages on the website, email, and phone calls in a friendly and professional manner.
• Assist customers with order processing, including navigating the design studio and providing guidance on customization options.
• Provide accurate and detailed information about our products, services, and company policies to customers.
• Escalate complex or unresolved issues to the appropriate department or supervisor for further assistance.
• Process refunds in accordance with company policies and procedures, ensuring timely resolution and customer satisfaction.
• Collaborate with internal departments such as Production, Prepress, Design, and Marketing.
• Handle shipping inquiries, track packages, and work with relevant shipping carriers to address any delays or issues that may arise.

• You will be working at the main headquarters.
• You will spend approximately 80% of time on the computer or phone, 10% of your time in meetings, 10% of you time on the Manufacturing and Distribution floor.
• You will work collaboratively throughout the organization with Production, Prepress, Design, and Marketing.
• You will work in a Team oriented, results driven environment.
• May work unusual or extended work hours as required.

• Bachelor's degree in Administration, Business, Customer Service, or similar is a plus.
• Previous experience in a customer service role, preferably in an ecommerce or retail environment
• Strong verbal and written communication abilities, positive attitude, problem solving skills.
• Proficient in using chatbot software, email platforms, and phone systems to communicate with customers.
• Flexibility to adapt to changing customer demands and business needs.
• Detailed oriented, process driven, and the ability to work with minimal supervision as well as in a team environment.
• Strong computer skills, including proficiency in MS Office Suite and CRM systems.
• Experience in the packaging or printing industry is a plus, but not required.
• Ability to work independently and as part of a team in a fast-paced and dynamic environment.
• Valid Driver's License with DMV evidence of good driving record.