Job Details

Baggage Claims Officers

Hallmark Aviation is seeking BAGGAGE CLAIMS OFFICERS to provide exceptional service to our WORLD CLASS International Airlines at LAX airport.

REQUIREMENTS AND SKILLS NEEDED:

• Minimum 12 months airline experience preferred
• Must be able to work Full-Time as well as on weekends and holidays
• Excellent focus on Customer and Client satisfaction
• Ability and willingness to work harmoniously in a team environment
• Strong leadership, but stronger team player
• Ability to work under pressure and meet deadlines
• Able to communicate effectively, verbally and in writing
• Thorough Knowledge of Baggage Services and World Tracer Preferred
• Pro-active, Forward thinking
• Well Organized and Strong Planning Skills
• Arrange settlement decisions per the Airline's guidelines
• Customer relations support
• Process claims, payments and invoices in a timely manner
• Able to meet the monthly target in closing claims

Required Skills:

• Microsoft Outlook, Excel and Word
• Constant interaction with passengers and management
• Constant telephone and computer usage
• Education: High School Diploma or Equivalent