Job Details

Join Our Dynamic Team as a Customer Service Champion!

Are you a proactive problem-solver who loves building relationships? We're looking for a customer service star to be the crucial link between our company and our distributors. This is your chance to shine in a fast-paced role with a fantastic team.

Job: Customer Service Representative
Pay: $22 - $25 per hour
Schedule: Full-Time, 8:00 AM - 5:00 PM, M-F
Location: Pacoima

Your Mission (Responsibilities)
Be the primary contact for our distributors, managing 35-50+ daily calls and emails.

• Master the order process from start to finish, ensuring every detail and approval is perfect.
  
• Drive sales by actively cross-selling, up-selling, and following up on all leads.
  
• Build relationships by preparing quotes, managing sample requests, and supporting our sales reps.
  
• Hunt for new business by prospecting new distributors within your territories.
  
• Proactively manage logistics, monitoring ship dates and communicating any changes.
  
• Be a problem-solver by researching and processing invoice credits.
  
• Represent our brand at trade shows and on special assignments.

What Success Looks Like (Accountability)

• Flawless Accuracy: Your orders and quotes are always correct.
  
• Peak Performance: You deliver high-quality, high-quantity work on time.
  
• Growth Mindset: You actively help increase sales and grow our distributor base.
  
• Incredible Adaptability: You embrace change and new responsibilities as we grow.
  
• Ultimate Team Player: You bring a positive, collaborative spirit to the team.

What You Bring (Experience)

• 2+ years of customer service in a product-related industry (not service or banking).
  
• Proven ability to thrive in a high-volume environment of calls, emails, and order detailing.
  
• Tech-Savvy: Expertise in Microsoft Outlook is required.
  
• Bonus Points: Experience with Sage's MAS 200 (ERP 100) is a huge plus!

Education

High school diploma (Minimum)

Benefits:

• 50% subsidized medical plans
  
• Optional flexible spending account
  
• 50% subsidized dental insurance
  
• Voluntary disability insurance
  
• Ten vacation days
  
• Nine paid holidays
  
• Six sick days
  
• Nationwide 401(k) plan
  
• Mandated federal and state programs

Compensation / Pay Rate (Up to): $22.00 - $25.00 Per Hour