Job Details

Position Summary

Clean guest rooms as assigned, ensuring the Club's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all Suites.

Position Responsibilities

• Use correct cleaning chemicals for designated surfaces, according to OSH regulations and Club requirements
• Deep clean all areas of the guest rooms
• Transport cleaning supplies, amenities and linens to assigned guest room and position securely
• Service assigned rooms
• Empty trash containers
• Remove all dirty terry and replace with clean par to designated layout
• Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor
• Clean closets and door tracks on check-out rooms, removing dust and debris
• Dust and polish all furniture
• Realign furniture to floor plan
• Open all drawers/doors in checkout rooms and remove items left by guest. Dust inside
• Check under bed(s), chairs and sofa for debris and remove if present
• Inspect condition of all furniture for tears, rips or stains; report any damages to the Housekeeping office
• Remove all dust, debris and foreign particles from upholstered furniture including crevices and under cushions
• Dust pictures, frames and mirrors
• Remove dust and debris on television, clock radio and remote control
• Set correct time on clock; correct TV channel
• Clean all lamps and light switches; check for proper working order
• Remove dust, spots and smears from windows, ledges and frames
• Remove dust, grease and smears from telephones and reposition properly
• Remove dust, smudges and spills from mini bar; ensure it is plugged in and securely locked
• Remove drapes, sheers, and bed skirt, shower curtain to be washed and place back
• Inspect condition of planters and plants; remove debris
• Remove dust, dirt, marks and fingerprints from entrance door(s)
• Ensure presence of fire safety, rate cards and DND sign. Inspect condition and replace as needed
• Remove dust, dirt and smudges from A/C unit, vents, grids and thermostat. Set thermostat to assigned degrees
• Remove dust, stains and marks from all baseboards, ledges and corners
• Vacuum carpet in guest room
• Update status of rooms cleaned on assignment sheet
• Return and restock cart at the end of the shift. Ensure cleanliness of cart at all times
• Empty vacuum bag and wipe vacuum clean
• Ensure security of any assigned guest room keys
• Report any damages to the Housekeeping Office
• Report any maintenance problems to Engineering
• Turn over any lost and found items from guest rooms to the Front Desk
• Replace flowers whenever necessary, especially bud vases
• Ensure security of assigned keys
• Verify Room status on AM report (discrepancy report) and report discrepant rooms
• Maintain knowledge of:
  1. All Club services/features and hours of operation
  2. All guest room layouts, bed types, décor, appointments, amenities, locations, numbers/names
  3. Housekeeping services available to guests
• Maintain complete knowledge and comply with all Club and departmental policies and procedures
• Load and unload cart, responsible for keeping supplies clean, neat and orderly at all times during the shift
• Report any blankets, bedspreads or bed skirts which need changing and assist with changing when necessary
• Make up cribs and rollaway beds
• Shampoo Carpet when required
• Deliver guest amenities when required
• Maintain cleanliness of linen products
• Provide turndown service to designated rooms on assignment sheet:
  1. Empty trash containers and ashtrays
  2. Remove all dirty terry and replace with clean par to designated layout
  3. Replace soiled bed sheets and make up bed; turndown bed to Club standards
  4. Place specified items in designated location (turndown amenity/cards, door knob menu, bathrobe with card, TV remote control)
• Remove Room Service trays/tables/items from room to kitchen
• Re-hang/Refold clothes
• Position shoes in a neat and straight form
• Replace facial, toilet tissue and bathroom amenities in correct amount and location
• Remove dirty bed linen and make up bed with clean linen, according to Club standards
• Inspect condition of bathrobes and replace soiled/damaged ones
• Replace clean terry par to designated layout
• A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions
• This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor
• This document does not create an employment contract, implied or otherwise

Specific Job Knowledge, Skills and Abilities:

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.

Essential

• Ability to count
• Ability to clearly and pleasantly communicate in English with members, guests, management and co-workers to their understanding, both in person and on the radio
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with minimum of supervision
• Ability to exert physical effort

Desirable:

• Knowledge of proper chemical handling
• Fluency in foreign language

Education

• High school graduate or equivalent vocational training

Experience:

• 2 years prior experience in cleaning Hotel guest rooms
• Prior guest relations training