Job Details

Job Description

The Guest Relations Host (Front Desk) is responsible for delivering exceptional guest service by welcoming guests, managing front desk operations, and ensuring a positive and memorable guest experience from arrival to departure. The role requires strong communication skills, professionalism, and a guest-focused attitude.
Key Responsibilities

• Welcome and greet guests in a warm, friendly, and professional manner
• Handle guest check-in and check-out procedures efficiently
• Manage reservations, room assignments, and guest profiles
• Respond promptly to guest inquiries, requests, and complaints, ensuring timely resolution
• Coordinate with housekeeping, maintenance, and other departments to meet guest needs
• Maintain accurate records of guest information and transactions
• Promote hotel facilities, services, and local attractions to guests
• Handle cash, credit card transactions, and billing inquiries accurately
• Ensure front desk area is clean, organized, and presentable at all times
• Adhere to company policies, service standards, and safety procedures

• Build positive relationships with guests to enhance satisfaction and loyalty
• Anticipate guest needs and provide personalized service
• Handle special requests, VIP guests, and repeat guests with attention and care
• Collect guest feedback and report service improvement opportunities to management

• High school diploma or equivalent; hospitality-related education preferred
• Previous experience in front desk, guest relations, or customer service preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Ability to multitask and work in a fast-paced environment
• Proficiency in MS Office and/or Property Management Systems (PMS)
• Willingness to work shifts, weekends, and public holidays

• Customer-focused mindset
• Professional appearance and demeanor
• Teamwork and collaboration
• Time management and organizational skills
• Cultural sensitivity and communication

• Shift-based role, including evenings, weekends, and holidays
• Prolonged standing and desk-based work