Job Details

Starting salaries are set in accordance with our compensation plan, which considers multiple individual and organizational factors, including internal equity. To uphold pay equity in alignment with the compensation plan, starting salary ranges are not negotiable. Before applying, please ensure thatthe compensation for this position meets your needs.

Our Mission

To promote the well-being of the underserved by providing access to high-quality healthcare for all, regardless of ability to pay.

Our services, activities and governance reflect the Islamic values and moral principles which inspired our founders. These include the core values which are universally shared and revered by society at large: Service, Compassion, Human Dignity, Social Justice, and Ethical Conduct.

Working at UMMA

UMMA is looking for passionate and mission-driven Staff who look to make an impact on the lives of our patients and the members of our community. These roles include Physicians and Medical Staff, Behavioral Health Staff, Administration, and more! For more information on the services we provide, Click Here

Benefits and Compensation

UMMA offers a competitive compensation and benefits package with comprehensive and cost-effective medical plans. Benefits package includes Medical, Dental, Vision, AD&D and Supplemental Life Insurance, Employee Assistance Program Tuition Reimbursement, loan repayment opportunities, 403(b) savings plan, employee discounts, extended lunch on Fridays, and more!

Our compensation plan also includes Paid Holidays, Paid Time Off (accruals begin on the first day of hire), Employee Recognition, and more!!

SUMMARY

The Dental Patient Care and Referral Coordinator is responsible for ensuring the smooth operation of the front desk and administrative functions of the dental office. This role also involves coordinating patient referrals to and from specialists, ensuring proper documentation, and maintaining smooth communication between patients, providers, and external offices.

RESPONSIBILITES

CARE COORDINATOR JOB FUNCTIONS

1. Cheerfully greet and register incoming clients, patients, and visitors in a prompt and pleasant manner.
2. Outreaches to patients to introduce the dental clinic/its services and offers appointments.
3. Present, review, update, and process patient registration forms according to guidelines.
4. Verify patient payer insurance eligibility, and any co-pays or share of cost.
5. Collect patient co-pays or share of cost according to policy.
6. Act as patient relations representative by answering patient inquiries either in person or over the phone within the limits of his/her knowledge and clinics policies.
7. Answering incoming calls and routes them to the appropriate departments, generates Telephone Encounters (TE) to clinicians or other staff as needed and per patients request.
8. Creates New patient records in EMR (eClinical Works) according to guidelines.
9. Review charts for the following day and ensure all documents are properly filed and present in the patients' record.
10. Scan patient documents in a timely manner.
11. Add and Remove Alerts in patients record as needed.
12. Send letters and recall postcards to patients.
13. Facilitate completion of program applications/forms (CHDP, Family Pact, EWC/CDP, Medical, HMO, MHLA, Self Pay).
14. Maintain a supply of complete packets for every funding program.
15. Schedule, cancel, reschedule patient appointments. Complete No-Show calls in a timely manner.
16. Maintain established office policies and procedures.
17. Maintain an organized and clean work environment at all times.
18. Consistent on time arrival and ready to begin work at the start of the day. Does not abuse or take advantage of sick time.
19. Opens and closes clinic as directed by supervisor.
20. Perform other reasonably related duties as assigned by the supervisor.

1. Manage all incoming and outgoing referrals between general dentists, specialists, and external providers.
2. Manage and maintain database of high-risk patients and schedules follow-up care.
3. Assists clients/patients in scheduling appointments, transportation, etc., as necessary.
4. Communicates pertinent patient requested services that are not available in the clinic and offers appropriate referrals.
5. Track referral statuses and follow up to ensure continuity of care.
6. Maintains up-to-date clinical records and documentation to ensure safe and best practice.
7. Ensure proper documentation of referral notes, radiographs, and diagnostic materials.
8. Contact referring offices to obtain or send necessary patient information.
9. Handle phone and email communications related to referrals in a timely and professional manner.
10. Attends local community meetings related to expanding services available for UMMA patients; represents UMMA at various community events.
11. Performs a wide variety of clerical duties including: preparing routine correspondence, filing, photocopying, faxing, and answering the telephone; and referring patients to appropriate person.
12. Receives and treats all patients with the utmost respect and professionalism.
13. Adheres to strict standards regarding client confidentiality, informed consent, and disclosure as required by California law and agency policy.
14. Strictly adhere to universal precautions as established by the Center for Disease Control and Prevention, Occupational Safety and Health Administration, DHS/OA and the Clinic.

1. Willing to work on weekends when assigned.
2. Comfortable working in various community settings including but not limited to school-based sites, mobile units, Child Development sites, health fairs.
3. May cover other sites when necessary and assigned by Supervisor.
4. Other duties as assigned by Supervisor.
5. POSITION REQUIREMENTS
   
   These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this job. Individual abilities may result in some deviation from these guidelines.
   
   To perform effectively in this position, the incumbent must have:
   
   
   • Successful completion and acceptable results of post offer physical examination, drug screening, and criminal background check.

1. A High School Diploma or equivalent.
2. Must have a current BLS CPR Certification.
3. Previous experience in a dental office and familiar with dental terminology preferred.
4. Preferred bilingual in Spanish.