Job Details

Enrollment Assistant
West Covina, Calif. | Office/other

About our organization

Since 1981, Options for Learning has been at the forefront of helping families break the cycle of poverty and improve their lives by providing tools to create a positive foundation for school, social, and life success. Our dedicated and passionate employees have helped our organization become one of Southern California's most innovative and progressive child development organizations, serving more than 9,600 children throughout the San Gabriel Valley.

About this position

The Enrollment Assistant plays a vital role in supporting families as they navigate enrollment into the organization's center-based programs. In this position, you'll help connect families with the resources and services that empower children to learn, grow, and thrive. With a warm, professional, and empathetic approach, you'll guide families through each step of the enrollment process, ensuring they feel welcomed, supported, and well-informed. This role offers the opportunity to build meaningful relationships, expand your skills, and contribute to an organization dedicated to improving lives and strengthening communities.

What you'll be doing

• Maintaining knowledge of all current requirements for families receiving subsidized services in accordance with the Education Code, the California Department of Education's Title 5 regulations and funding terms and conditions, Community Care Licensing Title 22 regulations and administrative requirements, and Head Start performance standards;
• Assisting with scheduling parents for in-person or virtual enrollment or recertification appointments;
• Providing timely outreach and support to families in the enrollment or recertification process by offering clear guidance, consistent communication, and follow-up in alignment with procedures, while ensuring the database is accurately and promptly updated to reflect each family's status and outcomes;
• Accurately completing required monthly and weekly reports in a timely manner;
• Collaborating with education staff in matters related to enrollment, attendance, and parent communication;
• Reviewing and managing attendance according to policies and procedures for assigned caseload;
• Providing general clerical support to department staff;
• Providing phone support during assigned call queue periods, ensuring families are promptly connected to the right personnel or department;
• Assisting the enrollment supervisor, enrollment manager, and center-based enrollment director as needed;
• Actively participating in all training provided by the organization and department;
• Building strong rapport with enrolled families, new families, and external social services agency personnel;
• Bringing a team-oriented, collaborative, and positive attitude to the Center-based Enrollment department;
• Reading and implementing all organization and program policies and procedures;
• Actively participating in the annual all-staff training;
• Complete other duties as assigned.

• Computer skills, including a command of Excel and other Microsoft Office applications;
• General clerical and data entry experience;
• Ability to type 40 words per minute with minimal errors;
• Must have strong attention to detail and effective organizational skills;
• Ability to correctly and effectively communicate in written and oral English;
• Exceptional interpersonal skills with sensitivity to the unique needs of families and children, including those with special needs or who are at risk;
• Ability to adapt to changing demands and workload;
• Experience working with diverse, low-income populations.
• A California driver's license, daily use of an automobile, and automobile liability insurance (preferred);
• Experience and/or training in state- and federally funded children's programs, with particular focus on eligibility and needed requirements (preferred);
• Command of Spanish, Cantonese, Mandarin, or Vietnamese (preferred).

• Medical/dental/vision for part- and full-time employees (organization pays up to 95% of employee's premiums; prorated for part-time);
• Organization-paid and matching retirement plan;
• Professional growth opportunities, including free child development courses and college reimbursement;
• Generous and flexible PTO;
• Dedicated, mission-driven colleagues, and much more!

• Reports to the enrollment supervisor;
• Full-time, year-round position;
• Eight-hour workday, four-day workweek;
• Hybrid work schedule with approval by management;
• Organization-wide winter break;
• Limited evening or weekend work may be required;
• Employment, responsibilities, compensation and other factors may be affected by changes in governmental regulations, the organization's contracts, or at the organization's discretion.

• $19.83 - $26.44 per hour (candidates should anticipate receiving an offer within the first quartile of the salary range).