Job Details

Apply for the Service Coordinator at Pap Material Handling, a premier capital equipment dealer in the West. The role offers competitive pay and a robust benefits package.

What Youll Do

As a Service Coordinator, you will manage the daily flow of work in the shop service department. Key duties include assigning shop repairs, creating and following up on repair quotes, invoicing shop repairs, and delivering exceptional customer service via phone and email. You will also support the Shop Lead in coordinating customer and internal repairs.

What You Need

• Excellent computer skills including Word, Excel, Outlook, and the ability to learn our internal computer systems.
• Excellent communication and customer relations skills.
• Ability to thrive in a team.
• Experience working directly with customers and knowledge of the material handling market are preferred.

Compensation

$26-32/hr (Depending on Experience)

Benefits

• Competitive pay based on your skills, training, and experience level.
• Outstanding benefits including 401(k) & Roth 401(k) Retirement Plans with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
• Progressive Vacation Plans, Sick Leave & Paid Holidays Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 40 hours of Sick Leave, and 7 paid holidays each year. Pape vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.
• Advancement Pape is a dynamic, growth-oriented organization with a focus on promoting from within.
• Stability and reputation Pape is a family-owned, fourth-generation company with over 160 locations, over 4,000 members and 85 plus years of experience. Pape is known for their stability, honesty and integrity.
• Equipment Pape has the largest equipment inventory in the West and an unparalleled parts inventory!
• Employee impact Enjoy an open-door policy where your voice will be heard and your opinions will matter.
• Training You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.

Equal Opportunity

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The Pape Group maintains a drug-free workplace and requires successful pre-employment drug test.

Location: City of Industry, CA

Job Type: Full-time

Seniority Level: Entry level

Job Function: Other