Job Details

Overview

Join to apply for the General Manager role at LUV Car Wash.

LUV Car Wash was founded in September 2021 and has rapidly grown to over 70 locations across six states – CA, NV, FL, GA, PA and NJ. We are looking to add a General Manager to our growing team to help us continue our mission to become the best car wash in the industry.

Benefits

• 401K match
• Health Benefits, HSA
• Vision
• Dental
• Life Insurance
• Vacation
• Sick Time
• Employee Discount Program
• EAP
• Bonus Eligible
• Overtime Available

General Summary Of Duties

The General Manager is responsible for all site operations including recruiting staff, ensuring site safety, managing facilities, delivering customer service, driving sales, ensuring compliance and developing the car wash team.

Essential Functions

• Recruit, train, coach and develop all teammates.
• Create a culture of accountability within your site for LUV's operational procedures.
• Ensure compliance with LUV onboarding, orientation and training processes for all new teammates.
• Provide ongoing development, coaching and counseling to AGMs and high‑potential hourly teammates.
• Partner with HR on disciplinary issues including investigations and terminations.
• Partner with the District Manager to drive local volume and sales through strategic community outreach and marketing efforts.
• Partner with District Manager on budget planning and forecasting.
• Manage incoming inquiries in a timely, pleasant manner and follow up on action items as needed.
• Review Paylocity reporting and approve payroll information for all employees on time; submit commissions through proper channels.
• Complete all necessary checklists to standard and by associated deadlines.
• Ensure teammates use prescribed sales scripts and guide‑on procedures.
• Ensure the site operates safely and in compliance with all regulatory, local, state and federal laws/regulations.
• Create genuine connections with customers and foster relationships through superior customer service to build membership sales.
• Create weekly schedule and manage site labor to LUV Car Wash standards.
• Walk site throughout shift to ensure operations are safe, efficient and meet LUV standards; converse with customers to ensure satisfaction.
• Handle all customer issues/complaints; work with District Manager to resolve in a timely manner and achieve positive outcomes and retention.
• Partner with Facilities to ensure equipment is properly maintained and maintenance requests are fulfilled in a timely manner.
• Perform other duties as assigned.

Physical Demands

• Occasional prolonged periods of walking or standing.
• Work outside in varying weather conditions.
• Ability to lift 25 pounds unassisted.

Requirements

• Education: HS Diploma or equivalent preferred; Bachelor's degree in business management, hospitality or related field a plus.
• Experience: Minimum of three (3) years of management experience; management in restaurants or hospitality highly preferred; experience in car wash or automotive industry a plus.
• Excellent verbal and written communication skills.
• Strong organizational skills and ability to prioritize.
• Current competencies applicable to the job position; remain updated on company policies and affairs through internal employee website.

Employment Type

Full‑time

Seniority Level

Mid‑Senior level