Job Details

Must have Strong Healthcare Project experience with knowledge of HIPAA, PII/PHI protections, and state security frameworks

Competitive Hourly rate based on experience - Provide best rates on Candidates

Experience with enterprise contact center technologies, including cloud-based platforms such as TTEC, Genesys, Amazon Connect, or equivalent, supporting high-volume customer service environments.

- Transcription & Speech Analytics

Must have hands-on experience implementing, configuring, and troubleshooting real-time and post-call transcription services, including integration of transcription outputs with CRM/eligibility systems (e.g., Salesforce, CalHEERS, or equivalent).

- Multi-Party Call Management