Job Details

Call Center Agent

This is a remote position.

The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs.

Duties and responsibilities include:

• Managing a whole lot of incoming and outgoing calls in the operations.
• Identifying the needs of the client and finding solutions to it.
• Answering inbound calls, converting them to leads, and later to towing jobs.

Working conditions include:

• Remote
• Shift-based in a Call Center that works 24/7.
• Pacific Time Zone

Requirements include:

• Computer specifications:
• Processor: Core i7 8th generation (and above) or Core i5 10th generation (and above)
• RAM: Minimum of 12 GB
• Storage: 128 GB SSD or higher
• Graphics: 2 GB graphics memory
• Main Internet speed requirement:
• Jitter: below 10ms
• Latency: below 160ms
• Upload: more than 25mbps
• Download: more than 40 mbps
• Power backup that could sustain a minimum of 8 hours (full shift)
• Internet backup (secondary internet):
• Jitter: below 10ms
• Latency: below 160ms
• Upload: minimum of 25mbps
• Download: minimum of 25mbps