Job Details

Job Description

Call Center Representative opportunity we have available in Woodland Hills.
This role is Monday through Friday 9am to 6pm, and pays $22/hour.
This position is 100% ONSITE

This position is part of a client support team and involves both administrative and phone-based responsibilities. We're looking for someone who is professional, detail-oriented, and comfortable handling sensitive conversations over the phone.

Position Summary:

Complete legal administrative duties within the Client Support Team
Perform quality checks for accuracy and completeness
Research and resolve routine client and claimant inquiries
Prepare documents, forms, and reports as needed
Collaborate with internal departments by providing documentation and support
Essential Functions:

Manage inbound service calls and make outbound follow-ups as needed
Discuss sensitive topics professionally and empathetically
Resolve client issues and ensure a high level of customer satisfaction
Provide technical assistance and explain policies and procedures
Assist with claim updates, case statuses, and address changes
Maintain individual and team service quality goals
Qualifications:

High attention to detail and accuracy
Strong typing and transcription skills
Intermediate proficiency in MS Excel, Word, and Adobe
Solid organizational and time management skills
Ability to work independently and manage multiple tasks
Positive, solution-oriented mindset under pressure

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.

Job Reference: JN -012###-####64