Job Details

Head of Customer Success

About the Company

Top scheduling app connecting health & beauty providers to clients

Industry
Information Technology and Services

Type
Privately Held, VC-backed

Founded
2014

Employees
501-1000

Funding
$101-$200 million

Categories

• Internet
• Consulting & Professional Services
• Technology
• Information Technology & Services
• Beards and Mustaches
• Beauty
• Hairstyles
• Musical Theatre
• Salons
• Apps
• E-Commerce
• Health Care
• Mobile
• Marketplace
• Mobile Apps
• SaaS
• Wellness
• Mobile payment
• Payments
• Point of Sale
• Software
• Wellness
• Enterprise Resource Planning (ERP)

Specialties

• smart scheduling
• personal care industry
• mobile apps
• marketplaces
• software development
• and booking software

Business Classifications

• E-Commerce
• Mobile

About the Role

The Company is seeking a Head of Customer Success (US) with a strong background in B2B onboarding to lead the regional CS function. The successful candidate will be responsible for the strategy, execution, and continuous improvement of the customer onboarding, support, and retention processes, ensuring that every customer interaction is impactful and adds long-term value. This role involves working closely with cross-functional teams to enhance the customer journey, accelerate time-to-value, and design scalable onboarding frameworks that balance automation with a human touch. The Head of Customer Success will also be tasked with leading a team, mentoring, and developing a high-performing CS leadership team, and representing the voice of the customer to influence product and operational priorities. Applicants must have a minimum of 8 years' experience in customer success, onboarding, or account management within a fast-paced B2B SaaS or marketplace environment. A proven track record in building or transforming onboarding operations at scale, particularly across multi-geo or hybrid CS models, is essential. The role requires a strong analytical mindset, experience in KPI ownership, and a background in implementing automation or AI-driven onboarding solutions. The ideal candidate will be an excellent leader with exceptional communication and stakeholder management skills, and be fully bilingual in English and Spanish. A strategic thinker who can thrive in a high-growth, evolving environment and is adept at driving process efficiencies and continuous improvement through data insights will be well-suited to this position.

Hiring Manager Title
VP Customer Success

Travel Percent
Less than 10%

Functions

• Account Management/Optimization