Job Details

Benefits:

Dental insurance

Health insurance

Vision insurance

Paid time off

Residential Leasing Assistant

About the Company:

Downtown Management is a long-established private real estate development and investment firm that owns and manages its entire portfolio in-house. The company is based in the Historic Core of Downtown Los Angeles and maintains a diverse mix of market rate, residential apartments, retail spaces, and commercial properties.

We currently have an immediate opening for a Residential Leasing/property management Assistant to support approximately 300 apartments across three residential high-rise buildings.

1. Marketing & Listings

· Update apartment listings regularly based on current availability.

· Monitor comparable properties to ensure pricing remains competitive in the market.

· Advertise vacancies across all online platforms and keep marketing content accurate, appealing, and up to date.

· Track listing performance and adjust photos, descriptions, or pricing recommendations as needed.

2. Leasing & Prospect Engagement

· Respond promptly to leasing inquiries via phone and email.

· Greet prospective residents and schedule property tours.

· Show units and highlight property amenities, building features, and neighborhood benefits.

· Collect rental applications and required documents; process credit/background checks.

· Prepare leases, coordinate lease signings, and collect application fees, deposits, and move-in funds.

· Follow up with prospects, maintain an active lead pipeline, and convert leads into leases through strong sales and customer service skills.

3. Move-In & Move-Out Coordination

· Conduct move-in inspections, ensuring units are prepared and meet quality standards.

· Conduct move-out inspections, documenting any damages or charges.

· Coordinate move-in/move-out timelines between leasing, tenants, and maintenance coordinating staff.

4. Tenant Relations & Customer Service

· Provide high-level customer service to both prospects and current residents.

· Assist with tenant communication regarding renewals, rent increases, notices, and general inquiries.

· Support the Property Manager in resolving tenant concerns and enforcing community policies.

5. Property Management Support

· Assist Property Manager with day-to-day building operations across multiple properties.

· Work as a collaborative team member with maintenance, helping schedule repairs and follow up on work orders.

· Coordinate with vendors and contractors as needed.

· Assist with occupancy reporting, and rent tracking.

6. Administrative Duties

· Maintain organized digital and physical leasing files, paperwork, and office records.

· Perform general office responsibilities: phones, scanning, mail, scheduling, data entry.

· Support other departments as needed to keep building operations running smoothly.

Ideal Candidate:

High school diploma required; college degree a plus.

Proficiency in Microsoft Office; Yardi experience is a plus.

Excellent written and verbal communication skills.

Strong time-management, follow-up skills, and problem-solving abilities.

Excellent customer service and ability to work in a small team environment.