Job Details

job summary:
Job Title: Senior UX Researcher

Location: 100% Remote

Contract Duration: 6 Months (Possibility of Extension/Conversion)

Schedule: Monday - Friday, 9:00 AM - 5:00 PM EST

Role Overview

Join the Human-Centered Design (HCD) Practice at oneof the leading financial institutions. As a Design Researcher, you will be responsible for the user experience of customer- and employee-facing digital touchpoints across banking, investing, and insurance platforms. You will enable evidence-based strategy and design decisions through rigorous humanfactors research and the skillful communication of findings.

Key Accountabilities

Research Design & Preparation: Define research questions, select appropriate methodologies (observation, diary studies, interviews), and create participant screeners and research protocols.

Data Collection & Analysis: Conduct usability testing, card sorting, and ethnography using both qualitative and quantitative approaches.

Roadmapping: Collaborate with Product and Business stakeholders to determine study priorities and timelines.

Reporting: Translate complex data into easily understandable insights and artifacts, including experience maps, usability test reports, and personas.

Collaboration: Act as the link between Research, Design, and Business partners to ensure research aligns with strategic goals.

Candidate Profile Requirements

Must-Have Hard Skills:

Methodology: Deep foundational knowledge of User-Centered Design (UCD) and Human Factors research methods.

Communication: Exceptional written, oral, and graphical skills to craft impactful insights for executive stakeholders.

Tools: Knowledge of Figma is required.

Project Management: Proven ability to balance tasks across multiple simultaneous studies and create future study roadmaps.

Education & Experience:

Degree: Undergraduate degree in Psychology, Anthropology, Computer Science, Human Factors, Human-Computer Interaction (HCI), or a related field.

Years of Experience: 3-5 years of relevant experience in design research.

Soft Skills:

Incredible attention to detail.

Strong collaborative skills across cross-functional groups.

Preferred (Nice-to-Have) Qualifications:

Financial Industry: Prior experience working within Banking or Insurance.

Tools: Experience with UserTesting.com.

Statistics: Knowledge of inferential statistics and familiarity with analysis software (R, SAS, or SPSS).

location: Telecommute
job type: Contract
salary: $55 - 60 per hour
work hours: 8am to 5pm
education: Bachelors

responsibilities:
Key Accountabilities

• Research Design & Preparation: Define research questions, select appropriate methodologies (observation, diary studies, interviews), and create participant screeners and research protocols.
• Data Collection & Analysis: Conduct usability testing, card sorting, and ethnography using both qualitative and quantitative approaches.
• Roadmapping: Collaborate with Product and Business stakeholders to determine study priorities and timelines.
• Reporting: Translate complex data into easily understandable insights and artifacts, including experience maps, usability test reports, and personas.
• Collaboration: Act as the link between Research, Design, and Business partners to ensure research aligns with strategic goals.

qualifications:
Candidate Profile Requirements

Must-Have Hard Skills:

Methodology: Deep foundational knowledge of User-Centered Design (UCD) and Human Factors research methods.

Communication: Exceptional written, oral, and graphical skills to craft impactful insights for executive stakeholders.

Tools: Knowledge of Figma is required.

Project Management: Proven ability to balance tasks across multiple simultaneous studies and create future study roadmaps.

Education & Experience:

Degree: Undergraduate degree in Psychology, Anthropology, Computer Science, Human Factors, Human-Computer Interaction (HCI), or a related field.

Years of Experience: 3-5 years of relevant experience in design research.

Soft Skills:

Incredible attention to detail.

Strong collaborative skills across cross-functional groups.

Preferred (Nice-to-Have) Qualifications:

Financial Industry: Prior experience working within Banking or Insurance.

Tools: Experience with UserTesting.com.

Statistics: Knowledge of inferential statistics and familiarity with analysis software (R, SAS, or SPSS).

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact ...@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.