Job Details

Branch Operations Associate Manager (LO)

Wells Fargo is seeking a Branch Operations Associate Manager (LO) for our National Branch Network as part of the Consumer, Small & Business Banking division. In this role you will:

Lead and supervise risk and the operations of teller functions to deliver exceptional customer service and colleague experience, and ensure timely completion, quality, and compliance in teller functions

Provide feedback and present ideas for improving customer service and colleague experience, and related performance management process and tools

Perform operational and customer support tasks

Provide excellent customer service, engage customers in conversations, and build relationships with them

Manage the schedule and the daily operations of the teller line

Make decisions and resolve issues related to daily operations of the teller line, under direction of regional banking management

Leverage interpretation of applicable regulations, policy and procedure requirements, and audit and escalation procedures

Support customers and employees in resolving or escalating concerns or complaints

Collaborate and consult with branch employees, colleagues, and mid-level managers

Interact directly with customers

Coach, motivate, and develop a diverse team of direct reports to achieve full potential and meet established business objectives

Manage allocation of people and financial resources for branch operations

Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

2+ years of experience assessing and meeting the needs of customers or helping with issue resolution, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

1+ years of Leadership experience

Job Expectations:

Ability to work a schedule that may include most Saturdays

Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness, and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness. However, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary

This position is not eligible for Visa sponsorship

Locations:

18005 South Avalon Blvd, Carson, CA 90746

4300 Tweedy Blvd, South Gate, CA 90280

111 West Ocean Blvd, Long Beach, CA 90802

1221 West Redondo Beach Blvd, Gardena, CA 90247

11305 S Crenshaw Blvd, Inglewood, CA 90303

16230 Paramount Blvd, Paramount, CA 90723

1625 S Alameda St, Compton, CA 90220

1902 W Rosecrans Ave, Compton, CA 90220

4580 Pacific Blvd, Vernon, CA 90058

6510 Atlantic Ave, Bell, CA 90201

1144 E Florence Ave, Los Angeles, CA 90001

3326 Imperial Hwy, Lynwood, CA 90262

3508-12 E Florence Ave, Huntington Park, CA 90255

Pay Range:

$26.75 - $40.50

Benefits:

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below:

Health benefits

401(k) Plan

Paid time off

Disability benefits

Life insurance, critical illness insurance, and accident insurance

Parental leave

Critical caregiving leave

Discounts and savings

Commuter benefits

Tuition reimbursement

Scholarships for dependent children

Adoption reimbursement

We Value Equal Opportunity:

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Applicants with Disabilities:

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy:

Wells Fargo maintains a drug free workplace.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Req Number: R-517857