Job Details

Network Administrator (Virtual Chief Technology Office)

Frisco, TX (Hybrid- 2 days onsite, 3 days from home)

$70k-85k

Medical and 401k Benefits day one of employment

Come work for a company that values honesty, decency, integrity, family, and incredibly comfortable chairs!

Why you should Join Us:

Innovative Technology: Work with the latest and most advanced networking technologies. Our commitment to staying at the forefront of industry trends means you'll be constantly learning and implementing innovative solutions.

Impactful Work: Directly impact our clients and play a vital role in maintaining anf enhancing our network infrastructure, ensuring seamless communication, and supporting our mission to empower businesses and individuals through connectivity.

Collaborative Environment: We foster a collaborative and inclusive work culture. You'll be part of a diverse team of professionals who are passionate about what they do. We value your input, ideas, and expertise, and we encourage open communication at all levels.

Professional Growth: We are committed to YOUR personal and professional development. As a Network Administrator, you'll have access to ongoing training, certifications, and mentorship opportunities to help you advance in your career.

Work-Life Balance: We understand the importance of maintaining a healthy work-life balance. Work 2 days onsite, 3 days from home.

The vCTO/Network Administrator will proactively design, implement and maintain comprehensive best practice assessments using an RSC (risk, security, & compliance) management toolset for all client systems, asset management, and documentation. Your daily responsibilities will include the following:

• Creates technical best practices and conducts ongoing client assessments to determine alignment/misalignment.
• Establishes and implements best practices, ultimately reducing ticket creation by working with and in front of the service desk.
• Schedules onsite monthly client visits and retains ownership of the RSC assessment tool, scheduling and performing assessments, and aligning clients with best practices. Prepares for technology steering meetings in collaboration with the vCIO.
• Assists and maintains documentation, configuration changes, and technology remediation in collaboration with the client onboarding team.
• Looks for automation and process improvements to improve service desk efficiency by reducing ticket counts and proactively addressing user needs.
• Works closely with centralized services, auditing and reviewing RMM configuration and performing security/compliance remediation as needed.
• Serves as a service desk escalation point, particularly when onsite field services are required, and acts as the technical subject matter expert for clients managed. Overflow assistance for the service desk.
• Leads the creation and upkeep of technical documentation, process documentation, and knowledge base content. Develops and maintains client network knowledge, including:
  • Hardware and software inventories
  • Maintaining Configuration Management Database (CMDB) and Network Diagrams
  • Basic understanding of Line of Business (LOB) applications and associated vendors
• Performs regular onsite services
  • Validates centralized services- Check server/network health, monitoring,
  • Provide field-service technical support for user issues
  • Develop relationship with client point of contact and key users
  • Advises on and performs implementation of new technology
  • Onsite proactive services

Requirements for the Network Administrator

1. A Bachelor's Degree is highly preferred; work related experience will be considered in lieu of a degree
2. 3-5 years of RECENT similar Network Administrative experience
3. Wide service desk experience, preferably with a managed services provider (MSP)
4. Experience Supporting and Creating Group Police
5. Experience with VPNs, LAN/WAN/WLAN and desktop support
6. Vendor Management experience including application support, print, and phone system triage
7. Experience with access control and security incident response and remediation
8. Desktop Moves Adds Changes Decommissions (MACDs) including creation and deployment of new images

Skills that are preferred, BUT NOT required:

• Experience working with a Managed services provider (MSP) having served multiple SMB clients where support is provided for server/systems on a Microsoft AD domain, network, storage, desktop, O365 email, with security requirements; or equivalent experience leading support for a small but complex environment.

Candidates are preferred to be local to the Dallas Texas Metroplex area.